La Maison Mulhouse Centre in Mulhouse

I usually prefer not to leave negative reviews, but the attitude of some staff members at this hotel was so unprofessional that I feel I have to share my experience.

I stayed here for a couple of months while searching for a rental apartment. The rooms themselves were clean, though a bit small, but the experience at the reception was disappointing. We had a clear agreement on a fixed nightly rate for the duration of my stay, but after the first month, the staff suddenly changed the terms, saying they could no longer honor the agreed price because they were expecting new groups.

In reality, my stay was during the summer, and the rooms did not have Air conditioning. It was extremely hot, and at that time not many people wanted to book there. Once the weather became cooler, they changed the price, which I found dishonest and unprofessional. When you have an agreement, it should be respected.

At one point, I was even falsely accused of not paying for a night, which I immediately proved with my receipt. That incident was unnecessary and made me lose trust in their management.

One of the female receptionists, who usually worked in the mornings, often behaved very rudely. On one occasion, she raised her voice and shouted simply because I checked out a few minutes late, around six to ten minutes, which was extremely unprofessional and uncomfortable.

Although some of the staff members were polite and helpful, the overall attitude of others, especially at the reception, was very unpleasant and disrespectful. Their behavior made my stay stressful and disappointing.

The rooms are clean, but because of the lack of air conditioning during the summer heat, poor communication, dishonesty about pricing, and disrespectful behavior from certain staff, I would not recommend this hotel for a long-term stay.