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422 USD
Hôtel de la Cité Carcassonne - MGallery Collection in Carcassonne
🌍 France, Carcassonne, Pl. Auguste Pierre Pont, 11000 Karkason, Frantsiya
● Center: 1.6 km
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Rooms and prices
2 guests
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+ 20 sq.m.
Classic King Room
Air conditioning, minibar and bath
Beds:
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+ 20 sq.m.
Superior King Room
Wireless internet
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+ 50 sq.m.
King Suite
Air conditioning, minibar and bath
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4 x +
Family Room With One Double Bed And Two Single Beds
Air conditioning, minibar and bath
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+
Superior Room, Terrace, View Of Gardens And City Walls-A King-Size Bed
Wireless internet
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+
Junior Suite-A King-Size Bed, A Single Sofa Bed
Wireless internet
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+
Terrace Suite-One Double Bed And One Single Sofa Bed
Air conditioning, minibar and bath
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+ 20 sq.m.
Superior Room
Wireless internet
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+
Charming Single Standard Room-One Double Bed
Air conditioning, bath and toilet
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Agoda
Description
Hotel opened in 1909, renovated in 2008. In this hotel 59 rooms, 3 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €20.00 (approx. US$23.78) per pet per night
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 16:00. Check out time: 12:00.
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Services and facilities
Internet
- Wi-Fi in public areas
Outdoor swimming pool
- Pool with view
- Heated pool
Parking
- Private parking
- Car charging facilities
Transportation
- Taxi booking service
Restaurant
- Restaurant
Business services
- Postal service
- Multi-function room
- Conference room
- Fax/copying service
- Wedding service
Front desk services
- Concierge service
- Safe at front desk
- Luggage storage
- VIP check-in service
Languages spoken
- English
- French
- Spanish
Food & drink
- Bar
- Room service
- Snack bar
- Halal meals provided
Public areas
- No smoking in public areas
- Garden
- Water purifier
- PA and sound system
- Elevator
Health & wellness
- Massage room
- Spa
- Turkish bath (Hammam)
- Kayaking
- Mountain biking
- Body care
- Light therapy
Cleaning services
- Clothes dryer
- Dry cleaning
- Laundry service (on-site)
- Ironing service
Facilities for children
- Children's meals available
Accessibility
- Stair-free main entrance
Safety & security
- First aid kit
- Intruder alarm
- Smoke detector
- CCTV in public areas
- Fire extinguisher
- Security personnel
- First aid room
Street view
Video: Hotel de la Cité & Spa MGallery, Carcassonne, France | Travel With Sheenu
Map
Reviews
15.02.2026
Great place to rejuvenate and experience peace. The window overlooks the medieval town- truly gorgeous and magical. The receptionist speaks english and helps me in finding places. When i asked for someone to look at my shower 🚿 and the caddy to fetch me to the car park, the response was fast. Thank you manager Xavier for caring especially during the windy weather !
15.12.2025
Obviously the best part is the location. Inside the walls of the old castle. But there is more to it.
Food is excellent, service is very friendly.
The rooms are the weak point. They are more 3 stars than 5. But they are big and many have just amazing views.
Frankly it is so unique it is for me a place not to miss. I went there 6 or 7 times already.
Always magical, particularly with kids.
Highly recommended!
Food is excellent, service is very friendly.
The rooms are the weak point. They are more 3 stars than 5. But they are big and many have just amazing views.
Frankly it is so unique it is for me a place not to miss. I went there 6 or 7 times already.
Always magical, particularly with kids.
Highly recommended!
20.11.2025
Beautiful hotel in the heart of the medieval city. The rooms are very large with walk out balconies. The staff are very attentive and accommodating. The restaurant and bar area also beautiful. I only had breakfast in the restaurant but it was delicious.
02.11.2025
The hotel is magnificent, the location couldn’t be better. We loved it with our kids.
Ladies at the reception and staff at the bar are so professional and welcoming.
However the breakfast was a bit of disappointment. The lady was rolling her eyes at the kids, very unpleasant lady who is supposed to serve breakfast with a smile. To have eggs and bacon with some veggies, tea and coffee, you need to ask her every time. Being family of four you need to address her several times. She messed up the orders, which is not a problem, but as she was very unpleasant you don’t want to ask her anything anymore. She made us leave with a bitter taste.
As a conclusion I would definitely recommend the hotel, we absolutely loved it, but for breakfast I would suggest go to a nearby coffee shop.
Ladies at the reception and staff at the bar are so professional and welcoming.
However the breakfast was a bit of disappointment. The lady was rolling her eyes at the kids, very unpleasant lady who is supposed to serve breakfast with a smile. To have eggs and bacon with some veggies, tea and coffee, you need to ask her every time. Being family of four you need to address her several times. She messed up the orders, which is not a problem, but as she was very unpleasant you don’t want to ask her anything anymore. She made us leave with a bitter taste.
As a conclusion I would definitely recommend the hotel, we absolutely loved it, but for breakfast I would suggest go to a nearby coffee shop.
29.10.2025
A fantastic Michelin-starred restaurant, the rooms are stylish, and the public spaces are decorated in a classic and sophisticated style, right in the middle of a castle.
28.09.2025
I recently stayed at this beautiful hotel, the location was perfect.
The food and service in the restaurant, La Barbacane, was outstanding.
However there were signs that all was not well, our room had a shower over the bath with an ill fitting shower panel which, regardless of our attempts, caused the water to flood the bathroom floor. The basin had a crack in it but was usable. The bathroom linen was not always changed and when they were some items were missing. The bedroom curtains were hanging down at one end and the cord to close them did not work.
The breakfast room was understaffed so the few tried valiantly to serve everyone but ordering a cooked option meant a long wait.
The reception staff offered to make dinner bookings for us a two nearby restaurants, which were both excellent, but on arrival both said they had no booking for us. Once could have been the restaurants fault but twice!
I have no problems with the staff who were all friendly and and mostly very efficient but management need to give more attention to the small details that make a stay truly exceptional.
The food and service in the restaurant, La Barbacane, was outstanding.
However there were signs that all was not well, our room had a shower over the bath with an ill fitting shower panel which, regardless of our attempts, caused the water to flood the bathroom floor. The basin had a crack in it but was usable. The bathroom linen was not always changed and when they were some items were missing. The bedroom curtains were hanging down at one end and the cord to close them did not work.
The breakfast room was understaffed so the few tried valiantly to serve everyone but ordering a cooked option meant a long wait.
The reception staff offered to make dinner bookings for us a two nearby restaurants, which were both excellent, but on arrival both said they had no booking for us. Once could have been the restaurants fault but twice!
I have no problems with the staff who were all friendly and and mostly very efficient but management need to give more attention to the small details that make a stay truly exceptional.
25.09.2025
Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.
28.08.2025
Just come back from a 3 day trip to Carcassonne and stayed at this beautiful 5 star hotel. From the moment you walked in, you knew it was going to be a memorable stay. From the car park attendant to the bags to being delivered to your room and the easy and quick check in, it was stress free. The gentleman who checked us in was so friendly and offered us a welcome drink and then took us on a tour of the hotel and room.
As it was our 20 year anniversary, I asked the hotel to do something special and despite being given a lovely card and bottle of champagne, I thought I may have been upgraded especially as I am a GOLD ALL member.
The location is perfect within walking distance from everything and the pool was lovely overlooking the Basilica.
Food was amazing from the fresh pastries at breakfast to the exquisite fine dining Michelin menu in the evening.
The only negative would be the lack of room upgrade and service as it seemed that there were too little staff to cope with the demand especially when ordering drinks and food.
Overall, a very romantic stay with lots of character and history. How many hotels are there that are actually within a medieval city? Stunning.
As it was our 20 year anniversary, I asked the hotel to do something special and despite being given a lovely card and bottle of champagne, I thought I may have been upgraded especially as I am a GOLD ALL member.
The location is perfect within walking distance from everything and the pool was lovely overlooking the Basilica.
Food was amazing from the fresh pastries at breakfast to the exquisite fine dining Michelin menu in the evening.
The only negative would be the lack of room upgrade and service as it seemed that there were too little staff to cope with the demand especially when ordering drinks and food.
Overall, a very romantic stay with lots of character and history. How many hotels are there that are actually within a medieval city? Stunning.
13.07.2025
Beautiful hotel in an historic and spectacular location. My only criticism is that service at the restaurant (both at dinner and breakfast) was extremely slow
09.07.2025
Staying at Hotel La Cité was a truly magical experience. It’s absolutely breathtaking to be inside a real castle – the atmosphere is unlike anything else. The views from the hotel are stunning, especially during sunset; it felt like stepping into a fairytale.
Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay.
Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!
Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay.
Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!
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POIs near hotel
Porte d'Aude (1 min)
Porte d'Aude is a historic city gate providing access to Carcassonne’s fortified old town.
School Museum (2 min)
Displays educational artifacts and classroom settings from past centuries, open year-round.
The Grand Well (4 min)
A historic well within the medieval city, noted for its depth and stone construction.
Museum of Fine Arts (14 min)
Houses a collection of paintings and sculptures, open Tuesday to Saturday afternoons and mornings.
Former Jesuit Chapel (1.3 km)
A historic 17th-century Jesuit chapel showcasing classical Catholic architecture and religious art.
Cafe and Restaurants near hotel
Cafe «Les Terrasses de la Cité» (3 min)
5 Place Marcou, 11000 Carcassonne
Restaurant «La Courtine» (3 min)
4 Place Marcou, 11000 Carcassonne
Restaurant «Maison du Cassoulet» (4 min)
6 Rue du Grand Puits, 11000 Carcassonne
Frequently asked questions about Hôtel de la Cité Carcassonne - MGallery Collection
How much does it cost to stay at Hôtel de la Cité Carcassonne - MGallery Collection?
The cost of staying in Hôtel de la Cité Carcassonne - MGallery Collection depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 422 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the Hôtel de la Cité Carcassonne - MGallery Collection?
You can book Classic King Room, Superior King Room, King Suite, Family Room With One Double Bed And Two Single Beds, Superior Room, Terrace, View Of Gardens And City Walls-A King-Size Bed, Junior Suite-A King-Size Bed, A Single Sofa Bed, Terrace Suite-One Double Bed And One Single Sofa Bed, Superior Room, Charming Single Standard Room-One Double Bed in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hôtel de la Cité Carcassonne - MGallery Collection?
Check-in at Hôtel de la Cité Carcassonne - MGallery Collection is possible from 16:00, check-out is until 12:00.
Does Hôtel de la Cité Carcassonne - MGallery Collection have a pool?
Yes, Hôtel de la Cité Carcassonne - MGallery Collection has a swimming pool for guests.
Are pets allowed at Hôtel de la Cité Carcassonne - MGallery Collection?
Yes, pets are welcome at Hôtel de la Cité Carcassonne - MGallery Collection, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to Hôtel de la Cité Carcassonne - MGallery Collection from the nearest airport?
The nearest airport is Carcassonne Airport, located about 13 mins from hotel by car (6.9 km) away.
What’s the cancellation policy at Hôtel de la Cité Carcassonne - MGallery Collection?
The cancellation policy at Hôtel de la Cité Carcassonne - MGallery Collection depends on your room type and booking terms.
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