Novotel Nantes Centre Gare in Nantes

This hotel needs a revamp because it is terrible! Very old hotel- i think old is fine, but the necessities in the room were bad.
Fridge is dirty, not cold
Air conditioner does not work - it was summer and my partner and I woke up several times through the night as it was way too hot
Toilet bowl stinks like ammonia, disgusting! - not cleaned properly I suspect
No laundry service! As "there are too much demand" and "They do not work on the weekends" !? What ??
Oh my goodness, I could not wait to get out of the hotel.
For an allegedly "4- star" hotel, this was a terrible terrible choice. I think 2 star at best.
The only good things about this hotel was the staff - very friendly, and its location - right next to the conference centre. If you have a conference, fair to stay here. Otherwise, I advise stay out! You've been warned.

Good staff, but the beds were terrible. The sofa bed in particuliar. We had to change room because one of the bed were brocken. But the quality was bad and very inconfortable. The other bed was ok, but you had to be carefull when you sat on it: you may fall because the bed was not equilibrated

The condition of this hotel is a bit good.
In a suite, the central heating system is not working and little portable electric heater is provided. TV are not functioning properly, bathroom door not closing, cleanliness of the carpet questionable... Etc
Hotel designed is very old with dark low ceilings. Overall condition is not good with effort on the maintenance.
Hotel to avoid.

Solo traveler. I stayed for 2 nights on a business trip. The location is quite handy as it is close to the railway ( 9 min. flat walk) and to the city centre, where my business partners office is located (10-15 min. flat walk). From the outside it looks a little run down (e.g. old signage and dated style). Staff seems nice although they are not really helpful, or maybe they don't have the resources to be helpful. I arrived in the city at 1pm during a red warning storm but I wasn't allowed to check in until 4pm, although they offered to keep my luggage if I wanted to go for a walk (?). At check -in they charged me €100 deposit, I was told in case I incurred in extra expenses (e.g. room service). At check-out they ensured the deposit would be returned to my account in the afternoon but I am still waiting for the reimbursement 3 days after. Breakfast is quite good, although it could be better tended (e.g. egg boiler had insufficient water to boil the eggs and the temperature was too low). They didn't have vegan milk (soya, oat etc..). Also, it was unpleasant that staff vacuumed near guests tables during breakfast. My room was quite run down: the carpet was stained and had cigarette burns. The room had peeled walls, and there were broken tiles in the bathroom. The furniture didn't look too fresh. I didn't dare to sit on the sofa since the upholstery didn't look very clean. The mattress was really bad. I could feel (and hear) all the springs and woke up with a very bad back pain in the morning. The heating wasn't working either and didn't get fixed during my stay, although I had advised reception of the problem. In summary: Novotel was such a disappointment and not worth the money. The pictures they show on the website and booking platforms are not accurate (at least for my room). I won't recommend it to anyone.