Essential by Dorint Stuttgart/Airport in Leinfelden-Echterdingen

I recently stayed at Essential by Dorint Stuttgart Airport, and overall, I enjoyed my stay. However, I was disappointed by the attitude of one of the reception staff members (a shorter young woman; I do not know her name). She was unprofessional and showed a lack of respect, behaving in an irritated and somewhat arrogant manner.

While everything else at the hotel was pleasant, I hope management addresses this issue to ensure that all staff maintain a polite and professional attitude toward guests.

This interaction unfortunately left a slightly bitter impression on my otherwise enjoyable stay.

2 points:
1: while telling that the cleaning forgot to do our rooms the answer was very unprofessional: "the cleaning team is serviced by a external party...." What answer was that, who do we pay, the hotel of course, so they are responsible?
2: when wanting to pay the bill for the 3 rooms the night before our early departure next day the female serving the nightshift on the 10th of February 2026 was very unprofessional and not willing to do it, she repeatedly was very angry top the stage of aggressive and insulting, a scandalous woman with an serious attitude, not willing to do it till we have her no choice as we were asking it prior the night to another staff member who told us the night shift would do it. Afterwards the female took 30 minutes doing it while talking loudly in another language and cursing. She also made 2 mistakes and was very aggressive and insulting. This is a person with an attitude that should be removed from this position and by far work with guests. I have never seen such in my entire life and deeply feel sad for the hotel that such a person is representing reception.