Naturparkhotel Adler in Wolfach

My experience at this hotel was a business meeting, I went there to help them out as a Kuchenchef, the manager one lady called Frau Barbara Gonzalez was unprofessional, arrogant, ignorant old lady who acted like she owns the place, unfortunately this place has such this management who's not treating thier own with respect, Dr Lohbeck hotels group should fire her for her arrogant behaviour and unprofessional manners. I travelled 400km to help her out when i asked for 40euros Dieselkosten remboursement she just ignored me that's not fair.

I was on a business trip to Germany with my colleagues, as guests of one of the biggest industrial groups in Germany.
And it seems they used to host their guests in this hotel.
Well, the location is simply great, nice nature, full of green and trails for hiking and mountain biking. And this is the only positive note about this hotel.
Then, when you try to ask for a mountain bike, latterly no one cares about you. I have been promised twice that the bike can be taken at 7 in the morning, and when I went to take it, the receptionist was so rude to tell me that she is busy till 8, and she can’t give me the promised bike!
And this wasn’t the worse part of the hotel. The so disappointing part stands in the kitchen. I had a carrot soup as first course, which I liked. Then I asked for a medium rare steak, and I stressed that it should be medium tare, and guess what, it came well done. Till here, it might happen. But the very disgusting thing was, that when I return it back to the kitchen asking for a medium rear steak, they served me after 2 minutes exactly the same piece, where they just rotated it to cover the part where I made a cut with the knife!!! Which the chef covered with the fried onions. Genius move, right?
Of course I returned it back again, and the waiter was so embarrassed as he knew what the chef has done. All waiters were kind and running like crazy to serve everyone as much as they could, but they were under staffed.

Then I asked for a dessert, and I’ve been served a different one. And when I notified the waiter of that, he said that the one I ordered wasn’t available, so the chef served me, out of his mind, another one!!! So at that point, I wanted to meet that genius mind of the chef, but he proved to be really unprofessional and impolite by telling the waiter to ask me to go and meet him in the kitchen as he is not interested to talk to me. At that point I realized that I’m really in the wrong place. I was part of group of 10 people, and every single one had an issue with the kitchen. I’m bringing up only my direct experience.

The non-existent implementation by the staff. Everything was perfect until a bus with guests arrived at lunchtime on the second day, two very large groups who were grouped in the junior suite next to ours. You imagine you are with your wife in private (you imagine what you can do there):) and suddenly several Indians are standing in front of the entire balcony window facade, right in front of the bedroom in an absolutely private area, because they wander around across the balconies smoking and drinking to each other, if that's how they do it in the country. There you go, but if I book a 4 star wellness hotel in the Black Forest and pay accordingly, that's just absolutely not right. It's as loud as a house party next door until 11:15 p.m. Nobody knows about the quiet after 10 p.m. and neither does anyone have privacy. The last night was hell in which I hardly slept, a disgrace and on top of that a staff that doesn't even care, what's the big deal for a 4 star hotel. Now my explanation to the management of how to do something like this, firstly, The balcony doors are of no use if you can simply open them and wander around, if necessary, block them so that it remains your own balcony as sold, secondly, I simply have to divide up such a group differently, that's a mess on hotel management, and thirdly , the wellness area is a relaxation area and not a market place. If I need something like that, I book a weekend in Istanbul, understand? Internalize it and work decently in the hotel business in the future, that was the first and last visit. In addition, if a masseur works for you and is allowed to lend a hand to my wife, he does not need to massage her below the front of the neck if a back massage has been booked. I don't need to say anything else about this, to the upcoming guests, it's better to think twice about what to book for your partner!