Aqua Aurelia Suitenhotel an den Thermen in Baden-Baden
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Description
Hotel opened in 2009, renovated in 2017. In this hotel 47 rooms, 4 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed Types of pets allowed: dogs Fee: €30.00 (approx. US$35.60) per pet per day
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, UnionPay, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Outdoor furniture
- Upper floors accessible by elevator
- Reception desk
- Bridal suite
- Allergy-free rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- Transfer services
- German
- Russian
- English
- French
- Tour assistance
- Bike rental
- Hiking
- Fishing
- Parking
- Parking nearby
- Business center
- Event facilities
- Conference Hall
- Windsurfing
- Cycling
- Tennis court
- Golf course (within 3 km)
- Massage
- Beauty services
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Ski storage
- Skiing
- Pets allowed
Street view
Map
Reviews
Parking is available, but I it was a bit too narrow for our car.
The AC did not work. We asked for help and the receptionist tryed to work it out, but it was not possible.
The bed would be much better if you could put a mattress topper on the bed.
Everything else is very good
Lost one star in overall grading for 2 reasons. No one is speaking english not even the reception desk and it was hard to communicate. Also there is no reception desk service in the evening / night and the door was locked until 7am. There was no info about this in english, the RD who knew our departure time didn't inform us during payment the previous night and we almost lost our flight trying to exit the hotel during the very early check out before 7 am.
What made matters worse was that the final charge was completely inconsistent with what we were originally quoted.
When we checked in, we were told our total would be around €400+, yet we were charged over €580. This discrepancy was never explained, and we had no idea where the extra charges came from.
To make things even more frustrating, we were explicitly told that breakfast was included in our booking. However, the next morning, after having breakfast, the same front desk woman claimed it was not included and charged us for it. Even then, the numbers still didn’t add up.
Here’s the breakdown of what we should have paid:
• €220 per night for two nights = €440
• Breakfast (€50) = €490 (I would like to also add that breakfast was absolutely no worth 50€; my son and I’s stomach was hurting all day because of that breakfast!)
• At most, we should have been charged €500, yet we were billed €580.
The screen at checkout didn’t even display this amount—it was only after I tapped my phone to pay that I saw the final total on my device’s side.
This entire process was handled terribly. The staff member had no patience, provided no clear breakdown of the charges, and forced us to pay at the last minute without any explanation. Absolutely unacceptable.
We don’t know her name, but she was working both this morning and yesterday morning. Even since yesterday, when we asked her about anything she was extremely rude about it. Did not like this service at all, very disappointed.
On top of the breakfast being not well done, our heater would also not work properly in our room and we were freezing all night. We did not want to complain about all of this, but that lady at the front desk this morning was so rude about everything we felt the need to.
We do not recommend this place.
Beautiful hotel. Perfect location. Excellent guest services. Very caring and kind and helpful supervisor and staff. Nice restaurant.
The breakfast was a 10/10 with a lovely waitress taking our order as soon as we sat down. Such good options were available.
We also arrived late and the night porter/ security was there to greet us and helped us with everything.
Parking is also located under neither the hotel.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Aqua Aurelia Suitenhotel an den Thermen
How much does it cost to stay at Aqua Aurelia Suitenhotel an den Thermen?
The cost of staying in Aqua Aurelia Suitenhotel an den Thermen depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 249 USD. Enter your dates to see the exact offer prices.
Which sights are located near Aqua Aurelia Suitenhotel an den Thermen?
The nearest sights are: Faberge Museum (150 m), New Castle (290 m) and Castle Hohenbaden (1.5 km)
Which room categories are available in the Aqua Aurelia Suitenhotel an den Thermen?
You can book Run of House, Economy room, Economy Double room, Standard room, Standard room with view, Standard Single room, Standard Triple room, Standard Quadruple room, Standard Double room, Standard Double room with park view, Standard Double room with street view, Superior room, Superior room with street view, Superior room with view, Superior room with balcony and with view, Superior Double room, Superior Double room with street view, Deluxe room, Deluxe Double room, Luxury room, Junior Suite, Junior Suite with city view, Junior Suite with garden view, Junior Suite with mountain view, Junior Suite with park view, Junior Suite with street view, Junior Suite with view, Single Junior Suite, Single Junior Suite with park view, Single Junior Suite with street view, Single Junior Suite with view, Triple Junior Suite, Double Junior Suite, Double Junior Suite with city view, Double Junior Suite with garden view, Double Junior Suite with park view, Double Junior Suite with street view, Double Junior Suite with view, Quadruple Junior Suite with city view, Quadruple Junior Suite with mountain view, Quadruple Junior Suite with street view, Standard Junior Suite, Suite, Suite with city view, Suite with garden view, Suite with mountain view, Suite with park view, Suite with view, Suite with balcony, 2 Bedrooms Suite, 3 Bedrooms Penthouse Suite, Single Suite, Single Suite with view, Triple Suite, Quadruple Suite, Family Suite, Family Suite with view, Double Suite, Double Suite with park view, Standard Suite, Superior Suite, Superior Suite with city view, Superior Suite with park view, Superior Suite with street view, Superior Suite with view, Superior Suite with balcony, Superior Suite with balcony and with view, Superior Single Suite, Superior Single Suite with park view, Superior Single Suite with street view, Superior Single Suite with view, Superior Single Suite with balcony, Superior Double Suite, Superior Double Suite with park view, Superior Double Suite with street view, Superior Double Suite with view, Superior Double Suite with balcony, Superior Double Suite with balcony and with view, Superior Quadruple Suite, Superior Quadruple Suite with street view, Deluxe Suite, Deluxe Suite with garden view, Deluxe Suite with mountain view, Deluxe Suite with park view, Deluxe Suite with view, Deluxe Suite with balcony and with view, 1 Bedroom Deluxe Suite, Deluxe Single Suite, Deluxe Single Suite with park view, Deluxe Single Suite with view, Deluxe Triple Suite with park view, Deluxe Family Suite, Deluxe Family Suite with view, Deluxe Double Suite, Deluxe Double Suite with garden view, Deluxe Double Suite with park view, Deluxe Double Suite with view, Deluxe Double Family Suite with park view, Deluxe Quintuple Suite with park view, Executive Suite, Grand Suite, Grand Suite with city view, Grand Suite with park view, Grand Suite with street view, Grand Suite with view, Grand Suite with balcony, Grand Suite with balcony and with view, 1 Bedroom Grand Suite, Grand Single Suite, Grand Single Suite with park view, Grand Triple Suite with park view, Grand Double Suite, Grand Double Suite with garden view, Grand Double Suite with park view, Grand Double Suite with street view, Grand Double Family Suite with park view, Grand Double Suite with view, Grand Quadruple Suite with park view, Grand Quintuple Suite with park view, Luxury Suite, Luxury Suite with park view, Apartment, 1 Bedroom Apartment, Comfort Apartment, 1 Bedroom Comfort Apartment in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Aqua Aurelia Suitenhotel an den Thermen?
Check-in at Aqua Aurelia Suitenhotel an den Thermen is possible from 15:00, check-out is until 12:00.
Does Aqua Aurelia Suitenhotel an den Thermen have a pool?
No, Aqua Aurelia Suitenhotel an den Thermen does not have a pool for guests.
Are pets allowed at Aqua Aurelia Suitenhotel an den Thermen?
Yes, pets are welcome at Aqua Aurelia Suitenhotel an den Thermen, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to Aqua Aurelia Suitenhotel an den Thermen from the nearest airport?
The nearest airport is Karlsruhe/Baden-Baden Airport, located about 26 mins from hotel by car (18.2 km) away.
What’s the cancellation policy at Aqua Aurelia Suitenhotel an den Thermen?
The cancellation policy at Aqua Aurelia Suitenhotel an den Thermen depends on your room type and booking terms.
Does Aqua Aurelia Suitenhotel an den Thermen offer airport transfers?
No, Aqua Aurelia Suitenhotel an den Thermen does not provide airport transfers for guests.
