B&B Hotel Aachen-Nord in Aachen

Update on June 25 2025; I still havent received the €250 deposit back for the booking made on 30th of May, so I will pass this case to my lawyer as I dont want to spend more time on this. Its been almost a month and the hotel not only blocked my calls but also forcefully delete the comments posted here, so most probably this comment will also be removed in a day or two, as they seem to remove negative comments to manipulate the ratings. -----
This was by far the worst experience we’ve ever had. We were charged a €250 deposit with the assurance that it would be refunded after checkout. However, it’s now been over a week, and we still haven’t received our money back.

I’ve sent multiple emails and made numerous phone calls. Most of the time, no one answers. On the rare occasions someone does, they simply refer me to another person and ask me to call back—creating a frustrating and endless loop. I’ve spent hours trying to get through and follow up, all without resolution.

This is not only unprofessional but also borders on unlawful behavior. I’ve never encountered a hotel that takes a deposit and then fails to return it, despite claiming they will.

I will never stay at any B&B Hotel again and strongly advise others to be cautious before booking.

very bad hotel with very bad staff, it was smelling weed in the entire first floor - my daughter is since then traumatized by hotel/ staff promised to refund the rooms but never did
on top of that the charging stations for the electric car was not working