Palotel Luxury Hotel in Gouvia

We stayed for 7 nights in July 2025. 4 adults with 2 rooms. When we were shown to our rooms they were incredibly small, not as advertised on their website or on our booking confirmation. The rooms were located next to the boiler room and the cleaning cupboard and these rooms could be accessed by a small walkway from the street. We asked Reception if we could be moved to bigger rooms as shown on the website and which we received on our booking form. We were told there weren’t any available and that all rooms were the same size. That is untrue. The rooms overall were clean and decorated nicely but there was absolutely no space for 2 people. Next door to us (in between the 4 of us) was a solo traveller which was what these rooms were designed for. In our room one person had to sit on the bed when the other one wanted to pass each other. There wasn’t any space to put the suitcases so we were literally stepping over them. One day we left the rooms at 10am to go to Corfu town, returning at 7pm to find our door had been left opened by the cleaners all day! Where these rooms were positioned anyone from the street could have walked into the room. The pool area was ok, large pool but a bit grubby. The loungers were old and there was rubbish left around the pool area. The hotel itself was fine, clean and in a great position but sadly the size of the room did impact our holiday a bit and it became frustrating by the end of the holiday with the lack of space. We have complained to Jet2 but sadly they did not want to know. We paid a lot for the week and that’s why we felt we had to complain as the room was inadequate and it was false advertising, especially what we paid each for the week. If you are booking, especially with 2 adults sharing a room, ask for rooms away from the cleaning cupboard and boiler room.

We stayed at the Palotel Hotel 20th July 2025 for seven nights. When we booked the rooms advertised were the larger rooms. When we arrived we were shown to the rooms. I said to the receptionist it was very small she said all the rooms were the same size, obviously not the room was allocated beside the boiler room and cleaners cupboard. There were three rooms on the bottom floor my friend and I were in one room a solo traveller in the middle room and my sister and niece were in next room. The room was very clean and well decorated but extremely small you could not walk past the other person in the room you had to stand to the side or sit on the bed, my suitcase was on the floor not good when you are staying for a week. We all feel we paid a lot for the holiday and the room let it down. Also the pool area was not clean there was cigarettes and bottles left everyday.

Just arrived home today. Hotel was OK but definitely not luxury as name suggests. We stayed at Palapart 3 years ago. Same company and far superior. Room was very small and shower tiny and inconsistent water temperature. The pool area is awful. Old tatty sunbeds. Pool actually belongs to hotel next door and Jet2 never mentioned this. Over the whole week, never saw a pool person cleaning pool or checking water cleanliness. We went to beach most days as pool area definitely not appealing. Would we return - no. Expect higher standards.

This is a basic 3 star accommodation in the centre of a slightly run down Gouvia which has been built on a postage stamp. Although our apartment was clean and modern, we were very disappointed with the balcony as there was no privacy due to the buildings being set at 45 degrees to each other, meaning the balconies where overlooked from all angles. { like living in a goldfish bowl }. The photos of the restaurant and pool area are deceiving as the restaurant is really small with a very average breakfast and the pool area, which doesn't belong to the Palotel, is dirty and smelly in places. All in all not for us as the term " Luxury " does not apply to this accommodation.