Hotel Rex in Kalambaka

APPALLING TREATMENT BUT IN THE END WAS RESOLVED BY MANAGER (hence 2 stars as they did apologize. Otherwise, would be 1 star). This review is for travellers by a traveller in order to help you out and give you an honest review. The hotel was booked for us by Meteora thrones company and so we had no control over booking it. I would avoid for next time. While the hotel itself was okay (breakfast btw is nothing special and this is NOT a 3 star hotel, its more like a 2 star), we were treated horribly by one of the members: the wife of the hotel owner/manager. It made us feel this was because we were POCs. We paid their tourist tax on the night on checkin yet were accused of not paying it the next morning and she wouldn't believe us. She made a phonecall to her colleague and finally confirmed that we had indeed paid. Then she refused to give us change for the locker to lock our stuff in so my old father had to walk all the way down the street to get change (after buying a bottle of water). Then machine took our coin and failed to lock. The lady said it wasn't her fault and that the locker isn't hers. Refused to return the 2 euros coin to us and basically said its your problem. She said to leave our stuff in the open/she'll watch it but we didnt want that since the luggage had our cash and laptop and passport etc. We made a special stop on the way back from the tour to confront her and her husband was very nice and reasonable and heard us. He apologized, then she apologized as well, so I considered it resolved.

I must say the day of checkin, the other staff lady was very kind, welcoming, and nice. She did offer an early checkin, otherwise we would have to wait 3 hours in the lobby! She also helped a lot with keeping us on track for the tour times. Plus like mentioned above, the hotel owner/manager is a very nice and reasonable man, appreciate his handling of the situation.

Hotel was overbooked. We were given a room with a terrible toilet. Dimly lit, crammed, insecticide smell, warm water with little to no pressure. To be fair, room was decent and simple and refurbished. But toilet was unacceptable and not what was published online. We tried to request to change rooms but reception staff curtly said that they were fully booked.