Pals Studios Pefkos in Pefki Rhodes

We have just returned from our 1 week stay at Pals I think it’s fair to say we won’t be staying again. Our main issue was Malfunctioning air conditioning. The staff seemed to be dis engaged Emergency contact number didn’t work no answer on several calls No Reception I have been to pefkos over the last 30 years and this place is the worst place I have been for the upkeep of the building and the attitude towards the customer.

BEWARE THE WORST EXPERIENCE EVER INSECT-INFESTED! Because of flight delays, we arrived at Pals Studios Pefkos very late, close to midnight. Upon arriving, I knew this wasn't going to be good there was no front receptionist very beat up nothing like the pictures shown. An old Greek guy came up to us in the dark that was the owner. There is no front entrance, btw... we settled in and noticed ants and other insects I called the owner of the hotel Andonis he sent me someone with a can of insect spray. You want me to spray the room I paid for? As an owner, you should be ashamed of yourself for renting out rooms in this condition! We couldn't find another hotel they were all booked.I waited until sunrise to call the owner to tell him we can not live with an infestation of insects that's not what we paid for, we didn't sleep all night. I asked for a refund he said ok but I can't give it to you you have to call ********* is issue you a refund that's where I booked it. 3 months later and still no refund because it was non-refundable. He lied to us he told ********* no refund. Don't book through them either a bunch of crooks! If anyone is reading this and they had a similar experience how did you dispute this and where can I report this hotel in Greece? He needs to be shut down!

Arrived on the 12th of October at 3pm after filling out the pre arrival information expecting to find some sort of room or person to meet us to check in. Wrong there is nothing at this place just a stairwell that’s not seen a mop since last year or longer and some glass double doors that look like they could of been a reception once upon a time but has long been locked up. Decided to walk round to the pool, which on face of it looks pretty impressive to a ex burger van chuck wagon now utilised as the pool bar and snack house. The guy there just said go back to the stairwell and someone will meet you. This did occur and we were shown room 105 on the 2nd floor by who I guess was the blind cleaner. The room consisted of two single beds a wardrobe, kettle, Coffee Pod, fridge and a bathroom which appeared to have not been cleaned with any care for a fair time, there was also no catering facility in the room meaning that it is really only room only and not a studio kitchenette as booked or advertised. Now we are not being precious about this as we have travelled in Greece in many self catering apartments for many years and know that often they are basic and this we embrace. However the one thing you generally get is a warm welcome and a clean accommodation, as I said this gaff you get neither. Rather than continue to write a novel on this the list below is pretty much what you are going to get for your shilling. 1. No check-in process or instruction or viable communication. 2. No equipment in the apartment to enable any type of self catering option apart from a cuppa coffee. 3. No Internet in room and know one to communicate the passwords. Round the pool it did work as this was a different WIFI for the pool area. 4. Place was a disgrace and cleaning non existent. 5. Fire Escape information for a different premises ***. 6. Two sheets of OSB for doors for the pool toilets. My initial thoughts were to not write a review after leaving the next day but due to the lack of any communication from the owners after advising them that we were checking out of this place I thought why not as they simply don't give a monkeys. Do not waste your money on this place unless they get there act together quickly, we spent £400 for the week here and ended up booking in to somewhere else for £300 next to Lee beach after a day. Don't take any notice of the web site the pool looks lovely but if they cant be bothered to mop a floor what must the water quality be like?… Just Saying. I hope the owners can be bothered to respond to this as to date they have not responded to anything to date.