Hotel The Royal Plaza in Delhi City

This booking marked the beginning of a trip that we had been planning for a long time and for which we saved a significant amount of money. Unfortunately, our experience at your hotel has soured our overall experience of India. We paid a premium rate in expectation of an appropriate standard of comfort, cleanliness, and service, but the reality fell well below what would reasonably be expected.

Firstly, the room key system was not functioning. We were informed that this issue affected multiple rooms and, based on publicly available reviews, appears to have been an ongoing problem. Each time we left the room and returned, we were required to wait between five and ten minutes for a staff member to escort us and unlock the door. In addition to the inconvenience, staff repeatedly failed to verify our identity before granting access, which represents a significant security risk. The disruption was so frequent that we chose to check out early on our final day rather than continue dealing with the issue.

Secondly, the Wi-Fi service did not function at any point during our stay. As a result, the television services were also unavailable. This further reduced the comfort and value of the stay.
Thirdly, upon arrival on 6th February after a delayed flight and a lengthy immigration process. We attempted to have breakfast and were abruptly told there was “no room” in the main dining area and directed to an alternative room. The manner in which this was communicated was discourteous, and the alternative breakfast offering was notably more limited in both quality and selection.

In addition, the condition of the room itself was unsatisfactory. The shower was not properly cleaned, several doors had visible stains, and both the fridge and kettle were in an unhygienic state. This level of cleanliness is not acceptable for guest accommodation.

Finally, complimentary bottled water was provided only once during the entire stay. We were required to argue with breakfast staff to obtain an additional bottle so that both my wife and I could take our medication. This should not have been necessary.

We did give the hotel an opportunity for a rigt to reply and to put all this right before posting this review. They have not even bothered to respond to my email.

The hotel is over 50 years old and the facilities are very run down. The room key didn't work, so we had to use a master key every time we wanted to open the door. Even considering that we visited during an exhibition, paying almost 500,000 won per night for this was an absolute rip-off.