The Ashtan Sarovar Portico Delhi in Delhi City

Visited on 19th February 2025 as a paying customer (had coffee and lunch) at The Ashtan Sarovar Portico, Green Park Extension, New Delhi, while waiting for a colleague attending a workshop at the property. The experience was deeply disappointing. First, the reception refused to keep my small suitcase despite me being a customer at their restaurant. When they eventually agreed, the attitude was unwelcoming and dismissive — as if I were an inconvenience rather than a guest. The restaurant staff were no better. Despite having already spent on food and beverages, I was made to feel like an unwanted intruder. When I asked for the menu, I was told in a condescending manner what I could and couldn't order. Basic courtesy was absent throughout. What was equally disturbing was witnessing the restaurant's senior managing staff openly berating and speaking poorly to their own team members in front of customer. This says a lot about the culture of this establishment — when leadership behaves this way, it is no surprise that the staff follows suit. I had no particular interest in visiting this property — I came solely because a colleague was attending a workshop there and we needed to travel together afterward. A hotel of this standing should know that hospitality begins with how you treat people — whether it's customers or your own employees. Paying customers deserve basic dignity and respect. Would not recommend and will not be returning.