The Park New Delhi in Delhi City

I stayed at The Park, New Delhi from 17 to 20 February. I had booked a luxury room at what was advertised as a premium five star property. Unfortunately, the room allocated to me was extremely small and felt like it had been partitioned using temporary boards. I could clearly hear conversations, movements, and noise from the adjacent room. There was almost no sound insulation. I was unable to sleep properly because of the disturbance.

Due to this, I decided to cut short my stay and checked out on 19 February. I requested a refund for the unused night, but both Trip.com and the hotel declined.

Very disappointing experience. I would not recommend this property based on my stay.

Rating: 2/5
The Park Hotel offers a mixed experience that ultimately falls short of expectations despite some positive aspects.
The Good:
The hotel’s greatest strength is undoubtedly its location, which is excellent for exploring New Delhi. The rooms themselves are impressively clean and modern, with decent views that add to the overall comfort. The food quality is acceptable, though nothing particularly memorable.
The Disappointing:
Unfortunately, several issues significantly detracted from my stay. The most frustrating was the lack of transparency about the minibar charges. Snacks are laid out in the room with no indication that consuming them incurs fees—something you only discover at checkout. This feels misleading and leaves a bad taste.
Breakfast was another major inconvenience. The dining area lacks sufficient seating, resulting in 30-40 minute waits for a table each morning. For a hotel of this caliber, this is simply unacceptable and doesn’t justify the food quality offered.
The front desk staff were notably unwelcoming and unhelpful. The checkout process was unnecessarily prolonged, with vague explanations about “needing to do some things” before we could leave, which felt unprofessional and disrespectful of guests’ time.
Verdict:
While the location and room quality are positives, the lack of transparency about charges, insufficient breakfast facilities, and poor customer service make this hotel difficult to recommend. For the price point, guests should expect better communication and service standards.

I had booked a room here for the first time and my stay was terrible I do not like it, this is a 5 star hotel? it's a long list.
1. The room was not good at all, it was smelling.
2. I had asked for soap at night, I got it in the morning after calling again.
3. The washbasin tank was strange and there was no hand shower.
4. I ate paneer tikka and after that I felt like vomiting.
5. The staff was very rude, he was arguing.

Room is pretty pathetically small, was given a single bed. Cleanliness is horrid. Mound in the shower. Other than is near to Connaught place. Pretty much it.