The Jaffa – Fattal Limited Edition in Tel Aviv

seriously never feel the need to complain but this hotel left me no choice. The Jaffa is extremely understaffed, horribly organized, and the employees clearly have not received any five star training. They barely even smile.

For our wedding weekend, the hotel convinced us to cancel our 870 dollar booking and rebook at more than four times the price with promises of a Bridal Suite upgrade and special services. None of those promises were delivered.

As for the bridal package, the most important part is being able to take pictures. Just so you know, everyone else is taking pictures and nothing is closed off for you. Anyone can walk right through your shoot. They take advantage of you simply because you are the bride. If you were not in a bridal dress, you would not need to pay anything for the same access.

The staff was shockingly unhelpful. After our wedding, we arrived late at night exhausted and were told there was no bellboy, so we carried everything ourselves. We asked for an iron at 8 AM on the morning of our wedding and did not receive it until 4 PM as we were checking out. Towels took hours as well.

VIP parking was broken, my car got stuck, and they asked for cash with no receipt. Several employees even admitted we were misled.

For a hotel claiming to be luxury, this was embarrassing and unacceptable. Not recommended at all. There is so much more to say, this is only a portion of how bad the experience really was. It is a shame because the hotel is so beautiful, but whoever is managing it is ruining it completely.

I emailed the hotel. They called me and promised they would see what can be done about this situation in terms of compensation and never got back to me