Royal Hotel Hinterhuber in Brunico

We spent 5 days at this hotel. The location is truly beautiful — set at the peaceful edge of the village, it offers a relaxing atmosphere far from any hustle and bustle. The property itself is very clean and well-maintained, and the staff we interacted with were polite and courteous, which initially made us feel welcome. Unfortunately, our overall impression was significantly affected by a series of uncomfortable experiences that made us feel more like intruders in someone’s home than guests at a hotel. On the second night of our stay, a Saturday, loud music with heavy bass started after midnight and continued until around 1:30 AM. It woke both us and our children, and we had to wait for the noise to stop in order to get back to sleep. This was quite surprising and distressing, especially in a family-oriented hotel. Another issue was the general sense of being constantly monitored. Our children (ages 4 and 8) would usually go play in the basement playroom after dinner. On more than one occasion, our daughter told us the owner came in and turned off the lights while they were still playing — without saying a word. Once, our son was climbing the wall in the playroom while the owner silently watched and then switched off the lights for no clear reason. These actions felt unnecessary and unwelcoming. One night, our younger child had a small accident and wet the bed. We left a note for the cleaning staff and rolled up the sheets and duvet for replacement. Later that day, we received a message stating that wet bedding had been found, deep cleaning was required, and if it happened again, we would be charged. While we completely understand that such situations are not pleasant, accidents do happen with young children, and we feel the message could have been delivered with more tact and understanding — not in a way that made us feel guilty or unwelcome. Throughout our stay, we felt more and more like we were being watched and corrected, rather than treated as valued guests. This created an undercurrent of anxiety that is the opposite of what one hopes to experience on a family holiday. Upon departure, we were wished a cheerful goodbye, but no one asked whether everything was okay or if we enjoyed our stay — something we believe is part of good hospitality, especially after a multi-day visit. The food was decent, and the environment has great potential. However, with a more open, warm, and trusting approach — especially towards families with children — the overall experience could be much more enjoyable.