Lake & Nature Hotel Gloria in Molveno

“Avoid at All Costs: A Nightmare in Every Respect”
I regrettably stayed at Hotel Gloria and can confidently say this was one of the worst hotel experiences I've ever had.
🛏️ Filthy Mattresses & Unprofessional Staff
The mattresses were absolutely filthy—worn, stained, and clearly unmaintained. When we contacted the hotel manager about this, we were blamed by them for the state of the bedding—an outrageous response. Sadly, I’m not alone in criticizing the poor cleanliness and unfriendly attitude: other guests have described the service as “very disappointing” and staff with a "total lack of service attitude" from check-in onwards.
🍽️ Subpar Dining & Cold Meals
Dinner offerings felt more like convenience-store food, bland and often served cold. This basic, tasteless fare fell far below what one expects even at a 3‑star establishment.
♨️ Wellness Amenities Are a Scam
The advertised sauna and whirlpool (even touted as a “pool”) are not included in the room price. You must pay extra each time to have them heated—and only for 30 minutes per use. Feeling misled is an understatement.
📺 Terrible TV & Limited Channels
The TV in the room was essentially unusable—only three German channels were available, rendering it almost pointless.
🚗 Parking Nightmare for Disabled Guests
There’s no designated accessible parking. The nearest parking spot is roughly 100 meters away—completely unsuitable for guests needing close, convenient access.

💥 Rude, Unaccommodating Staff

Rather than addressing complaints professionally, staff responded with hostility. We were spoken to rudely and our concerns were dismissed outright. Again, other reviews cite an “unprofessional hotel manager” and “no customer service at all”.
Overall Verdict
This hotel is grossly substandard on every level. The only redeeming feature was its beautiful location with a view of the lake—but that alone does not justify the exorbitant price, poor service, dirty conditions, and deceptive amenities.
Absolute no-go. Stay far away. Finger off

I have never had such a disappointing experience with a lodging facility. I booked a stay by paying a modest deposit. Later, I had to cancel the reservation and requested a refund of the deposit, as I had canceled more than 45 days before the stay date. Additionally, I did not receive any voucher, as indicated in their cancellation policy, thus constituting a breach of contract. I sent two emails without receiving any response, and when I finally managed to speak with the manager, I encountered an extremely rude person who hung up on me. I will definitely report the hotel to the consumer protection agency. For 50 euros, they prefer to lose customers. The professionalism in this hotel is truly nonexistent. I strongly advise against this establishment due to their rudeness, arrogance, and total lack of respect towards customers.

We booked 2 daisies and 1 gardenia and none of the 3 rooms match the website photos. They didn't change the towels after a day saying that we had to throw them on the floor to be changed. Cracks in the walls and on the balcony. The two Margherita rooms were supposed to have a view of the mountains but instead they saw a person chopping wood in a half-chicken coop. In the gardenia room there was a small round table and two chairs placed there at random that did not make sense with the room, taking up unnecessary space to the point of struggling to open the balcony door.

Beware! Website might be a scam!

Booked via their website. Was given no option for payment by credit/debit card, only direct bank transfer. Nothing quite says internet scam quite like 'hey, transfer lots of money directly to this international bank account'.

I cancelled immediately, only to get a demand for a cancellation fee!