Venere B&B in Catania

Otel zannettiğimiz yer bir otel değil apartman dairesine benziyor ve girişi bulmak çok zor. Geç saatte gittiğimizde kimseyi bulamadık ve içeri giremedik. 1 saat boyunca numaralarını telefonla aradık kimse açmadı. Parasını ödememize rağmen odamıza giremedik. Saçmalık ! Bir otel hizmeti veriyorsanız 24 saat telefonunuzun açık olması gerekiyor.

The place we thought was a hotel looks like an apartment, not a hotel, and it is very difficult to find the entrance. When we went late, we couldn't find anyone and couldn't get in. We called their numbers for an hour and no one answered. Even though we paid the money, we could not enter our room. Nonsense ! If you provide hotel service, your phone must be on 24 hours a day.

Our phone number is our real number, you could have sent a message via WhatsApp. You could have sent us a message via the hotel website. We have been staying in different places abroad for 10 days, they all reached us via WhatsApp and asked about our arrival times. But you didn't even think of sending a message. We called you on the phone, no response. You didn't even inform us that we wouldn't be able to come in late. We had to look for another place to stay at 1 am in a country we didn't know. Moreover, you took our money. We found a room at another hotel across from you. You are very uninterested and rude.