Catania Crossing B&B Rooms and Comforts in Catania

I like that I was close to the city center, main tourist attractions and restaurants/ shopping.

The room was spacious and cosy. However, the owner was completely irresponsible and unhelpful when issues related to the property arose. During cleaning, the housekeeper likely threw away my friend's pills. When we informed the owner, he began searching the trash (as if something usable could be found there), and when he didn’t locate them, he acted as if I wasn't speaking to him, totally ingoring me and not understanding English! His behavior was utterly rude and unhelpful. When we threatened to contact *******, he suddenly offered to buy the pills and told us to wait in the room. We waited in the room for an hour and a half until I called him, only to discover he had no intention of purchasing the pills. Instead, he was in town taking care of his own business. My friend needed to take the pills within a specific timeframe, and the owner didn't consider it important to inform us that he was not actually getting them as promised, leaving us waiting in the room. Eventually, while he agreed to pay for the pills (which is the right thing to do when items go missing on your property), he refused to pay more than what they cost in our home country. This is unacceptable because we wouldn’t have incurred these expenses if the housekeeper hadn’t thrown them away in the first place. His behavior was unacceptable for someone in the hospitality industry and outrageous! Proper guest care is essential to ensure a pleasant stay. Avoid this place if you don't want to spoil your holidays!