Hotel Principe Terme in Abano Terme

What is advertised is not what you are given. We booked an all inclusive deal through secret escapes for a junior suite and unlimited spa. The picture in that site and google looked good so I figured let’s book this place. We arrived horrified to the condition of the hotel lobby. But hey, the lobby isn’t everything, plus the rooms looked great online. Nope. No no no. Our junior suite was bare and stank. It was lower quality than a Motel 6 I kid you not. On top of this the air conditioner did not work. In Italy. In august. In 40C/100F weather. That is a full on no go. Additionally we paid, for a hefty sum, for a package that included unlimited use of the spa. Well that unlimited use was just for the pool. For the sauna or anything else there were fees. I’ve never been to a hotel that did that with their spa. We decided quickly that we could not stay there, our 500 euro payment be damned, and quickly found an acceptable hotel down the way, cut our losses and left. Oh and when we checked in they took our passports. What the hell was that about?

This dated property maintains its original features and is well-maintained within its context. The lobby, dining area, and rooms are fairly clean and tidy. Our concerns concern the services and the somewhat inadequate and unprofessional service staff, where in some situations everything was left to chance.
We noted these inconveniences during breakfast, where our plates and breakfast items were collected while the food was still being served, and with extreme courtesy.
Service in the spa and pool was very poor. We reported that the thermal water in the pool was cold, and in the spa, the steam bath was hot, making it impossible to access the service. We even found pieces of plaster from the ceiling falling.
We reported these issues to management, but received no concrete response.
It's a shame, because the property, in its small size, has everything you need for a pleasant stay.