Majestic Toscanelli in Padua

It doesn’t matter which type room you select they give you whichever room they want. I booked 2 comfort room, one was half the side of the other and smelled of cigarette smoke. When we asked to change they said they didn’t have any comfort rooms available so I took a standard room, which was bigger than the “comfort” room they originally gave me. When I asked to be refunded the difference in room types they stated I would have to contact trip.com where I booked. I did, however when trip.com contacted the hotel the denied giving us a standard room. I tried contacting hotel directly and I was told to be info in email, which I did and never received a response.

When we checked out we asked the desk to order us a taxi but we would need a van because of all our luggage. She said she couldn’t get van, therefore we told her we would need two cabs. She calls only one so we tell her within a minute of booking to cancel, and we will get van through Uber. She states she can’t and we ended up having to pay the cab she called 10 euro for coming. The women at front desk refused to listen to anything we said.

Also the breakfast at hotel is the worst don’t waste your money!!