Hotel Nikko Niigata in Niigata

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay.

However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression.

As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently.

Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around.

Overall, the in person service was good but the phone communication experience needs serious improvement.

Good location with car parking service. Excellent view in the morning!

The service of this hotel was perfect. Breakfast buffet was very good and there were many things to have. But the location is not good because it is little bit far from the Niigata Station

Good location, good view abd good service. Highly recommended.

The location is super convenient for Benkei Kaiten Sushi. However, for everything else, you're looking at about a half-hour walk to get anywhere. The shower water pressure in the room was fantastic!

The view from the room was an obvious highlight. It’s also got great service, and is very clean, as you would expect from any hotel in Japan. It is a little bit of a walk from the city centre, but there’s regular busses between Niigata station and Toki Messe, so it’s still more convenient than you might expect from looking at the map. Definitely worthwhile!

The view from the room is outstanding. The staff and meal is also excellent. Good to stay here.

Love this hotel! Their service was amazing. I visited during winter and their centralised heater was too hot. They gave me a fan and portable tower aircon. Very clean! Remember to visit the observatory. Amazing view

Had a great stay at Hotel Nikko Niigata. It is well located for conference but otherwise a little walk away from shops or transport. There is a bus you can catch if you want to. The views are amazing.

Spectacular views particularly from the corner room. Amenities packs were provided for children and onsite overnight parking available. Walking distance from the Bandai Pier markets and there's a cafe/shop upstairs with a convenience store in the same building (only open to 7pm) downstairs.