Biwako Hotel in Otsu

I used a pre-purchased room voucher, and it was such an amazing deal! The hotel is right near Otsu Station and is absolutely beautiful. The room was huge, with a direct view of Lake Biwa. Unfortunately, I only stayed one night this time and didn't get to fully enjoy the hotel's facilities. Plus, the staff were incredibly service-oriented. We mistakenly thought the drop-off point for the shuttle at Otsu Station was the pick-up point, and the driver kindly took our luggage and explained that the pick-up was across the street, without being rigid about making us go there. When we arrived at the hotel, the concierge immediately took our luggage, and by the time we checked in, our bags were already in the room. My daughter went to buy something from a vending machine and met a staff member who bowed 90 degrees to her; she came back telling me how polite they were... Even though it was only one night, it was the most beautiful memory of my Kansai trip.

I loved everything about this hotel. The cleanliness was outstanding — easily one of the cleanest hotels I’ve ever stayed in. The staff provided great service and were always helpful and friendly.

The hotel offers a shuttle bus to the train station, which made getting around very convenient. The food was delicious, especially the breakfast, with good quality and variety.

The highlight for me was the hotel view — absolutely beautiful and very relaxing. Overall, the stay exceeded my expectations and I would definitely come back again. Highly recommended!!!!💕💕💕🎀🇯🇵🙌🏽

What’s a good location there ..this is my second times live there ..,free car park …pretty sea view …very good onsen ..100 marks

Facilities: A bit dated.
Cleanliness: Very clean.
Ambiance: Comfortable.
Service: Warm and friendly ❤️
Definitely lives up to its reputation as a long-standing hotel.
The scenery by Lake Biwa is stunning. Standing on the balcony, the view is picturesque.
Upgraded the room for an additional 4000 yen upon check-in, and it felt well worth the money.

This hotel is located right by Lake Biwa, and every room boasts a large balcony where you can take in the stunning lake views. It's truly refreshing and uplifting!

The hotel offers a convenient shuttle bus service right from the JR station, with pretty good frequency. Although you could walk to the hotel, providing a shuttle for this distance really shows their thoughtfulness.

The onsen (hot spring) is definitely a major plus. The water quality, temperature, and ventilation were all perfect for us. Plus, enjoying the outdoor bath with views of Lake Biwa and a gentle breeze, while soaking away the day's fatigue, was just sublime!

Highly recommended; I'll definitely choose this hotel again next time I'm in Otsu!

The hotel's shuttle bus stop is right across the street from JR Station, with departures every half hour. It only takes a few minutes to reach the hotel. The hotel restaurant is lovely, and lunch is a semi-buffet. Breakfast is served in a dedicated breakfast room with a wide variety of delicious food. There's also a hot spring bath available at the hotel.

Spacious clean room and comfortable beds with great lake view, nice and friendly staff, very good buffet breakfast, free easy private parking, onsen on-site, will come back again.

The hotel is a bit of a distance from the JR station, but the shuttle bus every 20 minutes is quite convenient. The view is absolutely beautiful; the balcony faces Lake Biwa, perfect for watching the sunset in peace and tranquility.

nice view to the lake
unfortunately the weather was a bit cloudy otherwise the view would be even better
the lounge was also nice
different types of alcohol provided

The hotel's location is excellent, right by Lake Biwa, and they even offer free boat tickets. I also happened to be staying at the same hotel as Princess Kako of Japan! All in all, everything was great.