4 star hotels in Otsu

Overlooking lake biwa room! From far you could also see the snow mountain ! You can walk around the lake in the morning!

Very good, the room was spacious with a pleasant view from the window. Personally, I felt the breakfast on the 36th floor was better than on the 37th.

Aside from its location by Lake Biwa, this is a very ordinary hotel with basically no service. The air conditioning was uncomfortable, either too cold or too dry. The windows were also dirty, making it hard to see the Lake Biwa scenery clearly.

Didn’t give me highest floor but the design is so cool and it’s the highest building and is very nice and clean and 24 hr check in also have shuttle bus

The lakeside room is incomparable to general street view or building view hotels, giving guests the feeling of exceptional value. It is difficult to find such spacious rooms at the same price in other hotels in Japan. The facilities are clean, and the bathtub space is sufficient, all of which make guests feel comfortable.

This hotel is located right by the lake, offering fantastic views. There's a free shuttle bus to and from the subway station, which makes going out for food and shopping very convenient. It's especially handy if you're driving, as guest parking is free. The rooms are spacious and tidy. Definitely a top choice if you have a car.

Location is good. Easy to assess. Booked for city view but given a closed window request for a change but a carpark view. Just abit disappointed cos booked for a city view for night but not accordingly to the booking given. Overall is ok.

The room was clean and tidy, and the customer service was professional and polite. The facilities were complete, and the lobby had a beautiful lounge area with free coffee. My requests made through Ctrip customer service before check-in were also met. Most importantly, the location is excellent, with many great food options nearby and beautiful scenery. Highly recommended.

Spacious room. Not crowded hotel. Very convenient location. Near 2 metro stations and street shopping. Comfortable bed.

The layout is well-designed, and the room is spacious. Pulling back the curtains was a delightful surprise: a lively yet serene snowfall. I went down to the hotel's lobby for a cup of matcha and enjoyed the beautiful view.

Traveling from Osaka to Kyoto, I stayed at the Cross Hotel for two nights, and overall, it met my expectations. The room was clean, tidy, and had a Japanese-style feel. The hotel lobby was also spacious, bright, and clean. The location was excellent, offering a peaceful retreat despite being in a bustling area; it was surprisingly quiet at night. My only minor complaint was that the room window was...

All great in a good location. Comfortable stay. Perfect. Highly recommended.

Every time I visit Kyoto these past few years, I always stay at this hotel. The location is excellent, right in Sanjo Kawaramachi, very close to the Kamo River. There are tons of shopping and dining options nearby. The hygiene is good, and toiletries can be conveniently picked up from the lobby. The room attendants are warm, attentive, and polite. However, the service standard of the lobby staff has...

Nice convenient location to stay if you’re looking to spend time in Nishiki market

Locations are convenient to all the shopping belt.

The service was good, but the room was a bit small. A heads-up: even though I booked a double room, it was listed as single occupancy on Trip.com. If two people stay, you'll need to pay an extra fee at the hotel. The great advantage is the excellent location – it's super convenient and you'll practically pass by it no matter where you're going within the three nearby streets.

We really enjoyed staying at this hotel. Check-in and check-out were super quick, and the room was just the right size for two carry-on suitcases. Every day they give you a complimentary bottle of water, which is a nice touch. Super nice amenities! The shower was great, and I loved the lavender shampoo and conditioner. The only downside was the limited space beside the sink for cosmetics. The bed...

My stay here was absolutely fantastic! From the moment I stepped in, the staff were incredibly welcoming and provided attentive service throughout, always going above and beyond to assist with any request. The room facilities were comprehensive and brand new, and the environment was spotlessly clean, quiet, and comfortable. Both the front desk and room service made me feel truly at home. I will definitely...

Great facility, helpful staff, nearby subway. Very well designed hotel

The best Marriott experience! The pillows and bedding were incredibly clean and comfortable. The staff noticed we'd bought our own water and thoughtfully added two extra bottles of mineral water to our room. The breakfast was incredibly rich and delicious! So worth it! My daughter said she wants to stay here again next time we visit Kyoto! Too bad I forgot to take pictures of the amazing breakfast

The hotel is new and very clean, with comfortable rooms. The only downside is that it doesn't have a window. They offer free coffee and a public bath. Overall, it's excellent.

The hotel's facilities are excellent. The room layout is well-designed and user-friendly, making everything easily accessible. Even after a five-day stay, I didn't feel bored. The hotel also offers a public bath, a mini-gym, and a free Nespresso machine, so all the amenities are really comprehensive. The location is also very convenient. The hotel is situated in the relatively quiet area of Nijo,...

This hotel felt average. It was also a ten minute walk from the city.

Love this place with spacious room, cozy bed, amazing amenities. Would recommend my friends too!

I was very pleased with the hotel room design, comfort and space. The parking is first come first serve even though I had requested for it earlier so I had to park elsewhere for the first few nights. Location is excellent. Staff even found my discarded SIM card and were honest to callback and inform me about it.

I chose this hotel because they mentioned to have parking spot however it was very disappointed. Everyday you have to go somewhere else to park and pay a very high fee. The reception is not very helpful and feel very frustrated. The hot spring is dirty and packed with people.

good location, spacious room and cozy design, just the sound proof not good and the noise from the traffic is quite disturbing at the night. Thanks frontline for arranging luggage transfer to my next stop.

A little bit expensive...breakfast is ok...services is good

Location: Superb! Located between 2 stations - SANJO and Kyoto shiyakusho-Mae station. Shiyakusho-Mae is nearer to the hotel (exit 1),  about a min walk away after climbing two flights of stairs. However, if you have luggage, would suggest to go via exit 3, take the lift to another hotel lobby (I can’t recall the hotel name). Solaris is across the street from this hotel. I don’t see any lift if taking...

Very good stay, hotel staff very friendly. Room room size is okay for 2 pax. Just by the Kamo River, love the morning walks just by the river. Food and shopping conveniently by the hotel location.

I used a pre-purchased room voucher, and it was such an amazing deal! The hotel is right near Otsu Station and is absolutely beautiful. The room was huge, with a direct view of Lake Biwa. Unfortunately, I only stayed one night this time and didn't get to fully enjoy the hotel's facilities. Plus, the staff were incredibly service-oriented. We mistakenly thought the drop-off point for the shuttle at...

I loved everything about this hotel. The cleanliness was outstanding — easily one of the cleanest hotels I’ve ever stayed in. The staff provided great service and were always helpful and friendly. The hotel offers a shuttle bus to the train station, which made getting around very convenient. The food was delicious, especially the breakfast, with good quality and variety. The highlight for me was...

What’s a good location there ..this is my second times live there ..,free car park …pretty sea view …very good onsen ..100 marks

Facilities: A bit dated. Cleanliness: Very clean. Ambiance: Comfortable. Service: Warm and friendly ❤️ Definitely lives up to its reputation as a long-standing hotel. The scenery by Lake Biwa is stunning. Standing on the balcony, the view is picturesque. Upgraded the room for an additional 4000 yen upon check-in, and it felt well worth the money.

This hotel is located right by Lake Biwa, and every room boasts a large balcony where you can take in the stunning lake views. It's truly refreshing and uplifting! The hotel offers a convenient shuttle bus service right from the JR station, with pretty good frequency. Although you could walk to the hotel, providing a shuttle for this distance really shows their thoughtfulness. The onsen (hot spring...

The hotel's shuttle bus stop is right across the street from JR Station, with departures every half hour. It only takes a few minutes to reach the hotel. The hotel restaurant is lovely, and lunch is a semi-buffet. Breakfast is served in a dedicated breakfast room with a wide variety of delicious food. There's also a hot spring bath available at the hotel.

This was my second stay, so I didn't take any photos of the hotel. All I can say is that the hotel's location is absolutely fantastic! You can pretty much walk to everywhere you want to go, and strolling around and experiencing the city along the way is such a wonderful feeling. Also, the beds in the hotel are incredibly comfortable – just the right firmness – ensuring a good night's sleep. For such...

The hotel's location is really great; I love the Isomaru right across the street. This time, though, I encountered a staff member who wasn't very sharp. The main draw is how comfortable it is right by the Takase River, and Ogawa Coffee, just one traffic light away, is also delicious.

This is the seventh hotel I've stayed at in Kyoto. I've evolved from initially choosing hotels near Kyoto Station, primarily relying on buses for getting around, to now staying in the city center and using the subway more often. It's best to pick accommodation based on your personal travel needs. The hotel's front desk has plenty of staff; the experienced young and middle-aged employees are efficient...

The room was pretty good overall, with enough space for two suitcases. The hotel's location is excellent, surrounded by lively shops and restaurants, making it convenient for both dining and exploring. I highly recommend the bakery next door for breakfast; my daughter and I ate there twice and still talk about it!

My friend recommended this hotel. It's in a prime location, right by the Kamo River, making transportation very convenient. Shopping and dining are even easier. The hotel is a bit older. Our triple room with an extra bed and a large sofa felt a bit cramped. The sofa was actually a bit unnecessary; it would have been better to have that space for luggage. The breakfast was decent, and the staff were...

Environment: The location is excellent. Right outside the hotel, there are three streets, and a 2-minute walk to the left takes you to "Kamo River," while a 1-minute walk to the right leads to the bustling "Nishiki Market." Cleanliness: Very good, cleaned daily. The bedding is soft and comfortable, perfect for a good night's sleep. Facilities: The facilities are relatively new and well-maintained...

The hotel's location is fantastic! It's just a 5-minute walk from the subway station and right in a lively residential area. Eating and shopping are incredibly convenient, and it's even within walking distance to several attractions!

Everything in Japan gets more expensive around New Year's, and this hotel was no exception. It has a really cool, stylish design, which I loved! However, it's right next to a cemetery. So, if that's something that bothers you, you might want to reconsider. Overall though, it was a very good stay.

This hotel boasts an excellent location, making it incredibly convenient for getting around, shopping, and running errands. The surrounding amenities are comprehensive, and transportation is hassle-free. The breakfast selection is extensive, offering both Western and Chinese options that are fresh, delicious, and satisfying. The room was clean and tidy, and the service was warm and attentive. Overall...

This hotel is in a great location nearly next to Nishiki Market. Around the hotel is very quiet. The room we received was facing the graveyard, I’m not sure why there are so many negatives reviews about it but we had no problems with it. No ****** visited us😋😅 The bed was very spacious but a little hard. The pillows were also quite hard so we woke up sore a few times… overall the room was very...

Hotel is clear and close to city centre. Room size is good and large.

Absolutely enjoyed our stay at Mitsui. It’s right in the middle o the bustling city yet the surrounding area has a somewhat more laidback vibe. Breakfast is superb, the onsen is very relaxing, our room was tastefully designed and spacious enough for two. We joined in the early morning temple ritual that cleared our headspace and given us spiritual grounding..This is now one of my best kept secret when...

The hotel is very close to the Kamo River, and it's conveniently located on a main road, making it easy to get to the bustling commercial area. The facilities are relatively new and pleasant to look at. However, the dinner for the hotel's 'one night, two meals' plan was too small; we had to order extra dishes to feel full! Overall, we were quite satisfied!

Comfy stay and simple breakfast

This hotel exceeded all my expectations. The atmosphere was elegant and relaxing, making it a perfect place to unwind. The rooms were spotlessly clean, beautifully designed, and very comfortable. The staff were exceptionally friendly and professional, always ready to help with a warm smile. The location is also very convenient, with easy access to transportation and nearby attractions. Overall, it...

The hotel boasts an excellent location, offering convenient transportation with a subway station and Kamo River just a few minutes' walk away. There's a convenience store right opposite the hotel, and Goryo and Takashimaya department store are within walking distance for easy shopping.

Very convenient in Kyoto, with Japanese tatami chairs.

Good service, got check in cookies, good room with nice view, and got free access 24/7 gym. Nice.

Hotel Grand Bach Kyoto Select is well located, with easy access to nearby attractions. The area is not difficult to navigate, and travelling with luggage is convenient as most of the roads around the hotel are flat. The hotel looks fantastic both externally and internally. The design is modern and well maintained, creating a pleasant and welcoming atmosphere. The service staff were great—friendly...

The hotel entrance is located on a small street off the main Kawaramachi road. The location is incredibly convenient; it's just a five-minute walk to Fujii Daimaru and Takashimaya. If you're coming from Osaka, you can get off at Karasuma Station and use the underground passage.

The location is excellent. There's a bar where you can exchange tokens for free drinks. The hot spring bath is also complimentary, which makes it good value for money.

Best hotel stayed in this Japan trip! Free coffee and refill drinking water in the lobby area at level 2 Given 4 coins total for 2 night stays to redeem drinks (wine,beer, sake, non alcoholic drink) at a bar Front counter staffs are friendly and can request to borrow umbrella on rainy days Shower is great too!

Extremely satisfied! It's perfect for family trips, with a very convenient location that offers easy access to both bus and subway. The hotel also provides complimentary soft drinks, which can be redeemed using special tokens given by the hotel.

Great hotel location within popular shopping spot..4 min walk to the famous nikishi market ..lot of shops around

We wanted a hotel in Gion with a public bath/onsen and Kyoto Granbell fit the bill. Originally we booked a moderate twin 18m2 but I was worried it would be too small so we upgraded to the Japanese twin 22sq meters and it was exactly what we wanted. The room was spacious and felt very comfortable. We had enough room to spread out and it feel like we were on top of each other. The lobby area is great...

Nicely designed boutique hotel. Cannot comment on the food as we didn’t take this option but room was clean and practically designed. Staff very professional and friendly. Located well for good restaurant choices.

The room is on the smaller side, but the bed is incredibly comfortable. The breakfast offers a great variety, and the lobby lounge area is very cozy. Plus, there's a hot spring on B1 which, though not huge, is wonderfully relaxing. The location is super convenient for getting around, with easy access to transport and plenty of dining options nearby.

Love how it is located nearby Gion and tourist area. 

The hotel is beautiful and well located, public bathroom issues also great. Staffs are super friendly and helpful. On the other side, room is too small. Automatic toilet has very bad smell and cannot get rid of that smell. Drying machines at the laundry are super dirty, after washing and drying, tons of dust on my clothes.

Right in Gion! Very convenient:) Loved the huge bed! This bed is probably the biggest I’ve seen in Japan 😂 Room was sufficient, they provided everything we needed, spacious enough to open two suitcases. The hotel provides snacks and coffee at the lobby. Nice!

Highly recommended – Excellent stay After a very poor experience at another hotel, staying here was a complete turnaround. This hotel exceeded our expectations. Location The location is unbeatable. Right in the city center, next to Uniqlo, and within walking distance of restaurants, shops, and main attractions. Despite being so central, the hotel is very quiet inside, making it perfect for a good...

Booked a few nights here last minute when we didnt enjoy our current hotel. Friendly staff and the room was ready even though it was a same day arrival. Breakfast buffet is very generous in the morning with western and Japanese options. In the afternoon they have a sort of tea time as well where you can grab a drink, great if you think of passing by the hotel.

Right in centre of Kyoto City. Very convenient location for Kawaramachi, Shijo, all amusement just outside. Very safe for solo ladies. Western style large bedrooms yet traditional Kyoto luxury feel decor. Good value at reasonable prices. Loved it!

Stayed for a week in December. loved the location. Staff spoke good english so that was really helpful During our stay we had to ask for some help and staff went above and beyond. The only thing is that the aircon is centrally controlled so we found it was too warm. But other than that everything went well :)

A really great and affordable place to stay while you’re in Kyoto, incredibly close to a lot of great shops, restaurants, and plenty of bus and train stations nearby to take you around the city. Our room was very clean, temperature regulation felt right for us but it might be too cold or hot depending on your personal preference. You pick the majority of your amenities at the lobby which I personally...

Location is amazing! Near the Nishiki market, Gion district is 10 minutes walk, Department stores, Don Quixote store is near by. Stuff is very nice and helpful!

The room is OK, with a normal Japanese layout, but the price/performance ratio is not high, especially if the window is not facing the Kamo River, it is just an ordinary Japanese hotel

I stayed at this hotel in 2016. This time I booked it for my friend. It still feels a bit old. It's quite comfortable to walk along the nearby Kamogawa River, and the sanitation is also very clean.

Ryokan 10 minutes from the metro, relatively clean and quiet. Friendly, attentive staff but speaking little English. The room is clean but small for 4. Considering the services, the onsen not working, it is relatively expensive because a little out of the way

A few girls were traveling together, and because they were booked too late, there were not many Japanese-style hotels to choose from. This one pretty much meets our requirements.

The ladies at the front desk were lovely and the rooms were beautiful!

with my friends we spent two nights in the Tazuru ryokan because we particularly wanted to try this kind of experience, in full Japanese style. Considering the place, the view and the beauty of the hotel I think it's well worth the money.

The food was delicious. The room had a slight odor, and I was bothered by how clearly I could hear sounds from the hallway (there was a gap under the door).

The place was great, very try clean and comfortable stay. There are no complaints during the entire stay.

Be sure to stay a couple of days and experience this wonderful place. The setting is very beautiful and traditional.

The hotel is located about ten minutes' walk from the tram station. The environment is quiet, the scenery is pleasant, the layout is very Japanese, the breakfast and food taste good, the person in charge is very friendly, there is a 24-hour supermarket three minutes away, and the price is not expensive.

The room facilities are good, with Japanese tatami. The bathroom, washroom, and toilet are separated, but not cramped (if not, the space would be very large). The breakfast was a bit unexpected (first time traveling in Japan), it was a full salty breakfast, sashimi, soup, etc. (with a small dessert). My 10-year-old child is not used to such a breakfast, and I am not used to eating sashimi in the morning...

It was really brilliant experience! I would like to have the experience in a traditional Japanese ryokan and it was perfect. It is not that far from the Kyoto station by taxi and kiyozmidera temple. Particularly, I deeply appreciate all the staff. They make my trip really good.

Very rare experience to stay in a designer decorative room. Walking distance to the busy city centre too. Only down side is the size, not suitable if you have big luggages.

The location is excellent, about a 5-minute walk from the Shijo Kawaramachi intersection. There's a 7-Eleven right at the corner downstairs, and a FamilyMart within two minutes. The room is quite large; even with two suitcases fully open, it doesn't cause any problems. As an art gallery-style hotel, you should definitely choose a room with a style you like, otherwise it might affect your sleep. There...

Very wonderful staff. Our original room was double booked so they accommodated us very well by giving us their suite on the second night of our stay. The experience of each room was quite magical. I thoroughly enjoyed this hotel and would stay here again.

We really loved the hotel! We stayed from August 31st to September 7th, 2025. The rooms are spacious. We had a room with TVs, but I could see other rooms from the hallway. 😁 If you choose a random room, don't worry, they're all nice. The website doesn't have all the photos, but some are really interesting. The hotel is trendy and youthful. They provided an iron and extra toiletries—washcloths, lotions...

Clean, the overall design is novel, the owner must be an artist.

The hotel is very unique , it has exhibits in each room which is very unique but eats up a lot of space in the room. So the room feels cramped . There’s no space to walk and open bags not unless it’s a big room.

Had a great stay. There was a mix up with my original booking at their other location a few minutes away, they quickly made it right by upgrading the room, moving me this location. The staff were exceptional and helped every step of the way. The room was clean, everything worked, the pillows were great quality. Perfect location. I enjoyed my stay here.

The hotel, location, and amenities were great. Staff at the front desk spoke great English and the luggage forwarding was a fantastic touch. The room was spacious and comfortable. There was an event organized where we could meet a maiko, talk and ask her questions which was such a fun event

The hotel is located very conveniently in Kyoto, in a quiet area of Gion. The room is very clean, spacious, and comfortable. However, the major setback for us was the breakfast. It is a Japanese style breakfast which is not made fresh. We saw them taking out the different ingredients from take-out containers and plating them the night before. We even skipped on breakfast we had already paid for since...

Very satisfied, second stay, as warm as ever.

Hotel say have gym, but actually the gym is 15min away walking and you have to pay. Just say you dont have a gym if you dont have

Hotel say have gym, but actually the gym is 15min away walking and you have to pay. Just say you dont have a gym if you dont have

Banda Down the beat hotel ever. Traditional interior and breakfast truly are the most marvelous experience you can ever wish for. The stuff is very kind and helpful. Everyone should stay in a Ryokan at least once in their lives.

The hotel rooms are generally too small and compact. There is a local cemetery behind it. It is not recommended to stay there. It is also difficult to find. It is located in a small alley with poor signage. It is not recommended to stay there.

Communication was effortless as all staff members spoke excellent English. The location is truly unbeatable; Yasaka Shrine (under a 5-minute walk), Hokanji Temple (10-minute walk), and Kodai-ji Temple are all within easy walking distance. There are also many charming little restaurants in the vicinity. Though close to the main shopping district, I appreciated the peaceful and relaxed ambiance, a welcome...

The location is superb, just a stone's throw from Ninen-zaka and Sannen-zaka. It's perfect for evening strolls and photos, as it's less crowded and the views are stunning. The room itself was spotless, though the facilities felt a little dated. Overall, I was very happy with my stay and would definitely recommend it.

The hotel's location isn't ideal, and the rest of the experience was quite mediocre. I wouldn't recommend it.

Excellent location Hotel is very nice .

Incredible staff, clean facilities, great location

The location, staff, atmosphere, experiences were all exceptional. We had a sukiyaki dinner in our room one night. It was delicious and unforgettable.

Stayed with my daughter for one night! We liked everything! The room is large, with a separate toilet and a separate bathroom. There is a table in the room and a table with chairs on the equipped balcony. There is a sink on the balcony. The view from the window is of Maruyami Park. We paid for breakfast - for me it was very tasty and beautiful, but my daughter did not even try anything (this was expected...

+ Clean rooms in traditional Japanese style, have everything you need, interesting experience of staying. Good service, friendly staff. - The ryokan is still outdated. Check-in is from 16:00, and check-out is until 10:00, which is very inconvenient. The latest breakfast is 08:30, which is too early. This is especially inconvenient for guests who come from Western countries, who have a big time difference...

Great service, food amazing. The sukiyaki we got the second night was so good! The building is quite aged but they do their best with top notch hospitality, food and service.

Very nice staff with traditional kimono and hospitality. The Japanese style breakfasts and dinners were great.

This was the best hotel we stayed at during our two-week trip to Japan. The room was large and spacious, with a fully equipped kitchen and even a washing machine, which was incredibly convenient. The bathroom was also very big. Everything was absolutely fantastic — highly recommended!

The location is excellent, close to the subway. The service is excellent. The facilities are very good. The flooring is quiet and the noise from the upstairs is inaudible. Very clean, the beds are comfortable, but the pillows could be a little softer. This may be a Japanese standard, as I found hard pillows in every hotel in Japan. The space is large by Japanese standards, ideal for those who like...

The room was very large and spacious, and the location was convenient, very close to Chi Yuan. Highly recommended!

Great accommodation, clean and tidy, with complete facilities. The kitchen is very convenient for cooking. The front desk staff is very thoughtful and provides Sekkisei skin care products. Highly recommended.

Very well located, a little noisy at night, and the beds were not very comfortable, to stay for a few days it is a good option due to its location

Very good, clean and comfortable, with complete kitchen utensils

Very nice hotel. Lots of space, and steps from the metro. The outdoor area in our suite was very nice!

An excellent option for those looking for a comfortable and well-designed stay in Kyoto. It's especially suitable for travelers who value: a convenient location, cleanliness and good service, the ability to live "like home" (with a kitchen and laundry facilities). On the downside, the table isn't very comfortable... (where you could have a drink and a meal).

Friendly staff. Clean. 15 mins walking distance to Gion and shopping street.

advantage: The location is good, the attached hand soap, body wash, and shampoo are very high-end, the room is nice and tidy, the lighting is good, and the breakfast is good (meal coupon for sandwich in the cafe next door) shortcoming: There is a kitchen in the room. Occasionally, there will be a little smell wafting out, maybe a few times (I thought it was us, but it wasn't), and it is a bit inconvenient...

Too much regulation, need to put key at front desk when go out every time! Cant leave luggage after check out.

The location is close to the Kyoto business district of Shijo. Those who drive themselves should pay attention to parking issues. Parking fees in Kyoto are not cheap. The connecting rooms are very convenient for family travel. The hotel is neat and clean.