Grand Swiss Hotel in Georgetown

The cleanliness can be improved. There is a lot of dust found on the walls and mould could be found in the bathroom. There was first a lot of dust or lint on the blanket covered when I got the room and asked for change. The cleaning staff became grumpy but ended up changed that after I insisted. Later I found that the room has no window while my booking should be with window. I was finally changed to a window room with the help from the trip.com staff. Although the window could not be opened, it has some sunlight in. The upside is the location is indeed great, and the staff at the hotel are generally nice and kind, except the grumpy one I met who also became softer later. If not the staff are generally nice and kind, I would have changed to another hotel.

The cleanliness can be improved. There is a lot of dust found on the walls and mould could be found in the bathroom. There was first a lot of dust or lint on the blanket covered when I got the room and asked for change. The cleaning staff became grumpy but ended up changed that after I insisted. Later I found that the room has no window while my booking should be with window. I was finally changed to a window room with the help from the trip.com staff. Although the window could not be opened, it has some sunlight in. The upside is the location is indeed great, and the staff at the hotel are generally nice and kind, except the grumpy one I met who also became softer later. If not the staff are generally nice and kind, I would have changed to another hotel.