Hôtel la Tour Hassan Palace in Rabat

We stayed here for two nights as part of a tour group. Overall our experience was very poor for this expensive hotel (over ($400/night). Let me list the problems: -The room and bathroom were tiny, dated and worn. - No counter space in the bathroom. - Given the shower configuration it was impossible to not flood the entire bathroom. - The mini fridge was so warm it was useless plus no bottle opener. Few glasses. - The AC was weak at best but at least we could open the window for cool air and it was quiet (one of the few pluses). - The robe was old and worn. -Sharp broken glass edges on nightstand topper. - Service was generally brusk and unfriendly. Two pluses were good location close to many attractions and the breakfast buffet (though also over priced). And the public spaces were nice... This place has seen better days. Try the Rabat Marriott where we stayed for two nights before our tour - that is an excellent hotel not this place!

The spa felt like a scam. I was told the spa pedicure was 400 MAD which felt expensive but I assumed it would be a great spa pedicure. It was in a room with a wheeled in bowl of hot water and no foot massage. They also charged an additional 100 MAD after the fact for the color. Really disappointed with the lack of luxury for a 5 star hotel spa at those prices.

Arriving at La Tours Hassan the hotel makes a very good impression. The water feature opposite the entrance is spectacular and the lobby is beautiful. However beyond these features we were unimpressed. The rooms are dated, the carpet had a bad stain and woodwork was chipped. The room had no balcony for relaxing come evening time. The pool looked nice but was permanently in shadow from large trees. Breakfast was not included in the price and at €35 per person wasn’t worth it. In addition the on-site restaurants were very expensive as was the room service menu. Much better value was to be had outside of the hotel. Overall a disappointing stay.

Super bad! ! All the itineraries for the guests have been arranged, but suddenly they forcefully inform us that there is no room available. Will they move us to another hotel? ? ! ! The hotel manager also made excuses, saying that I had tried to contact you one day in advance and they would move us without our consent. I was really angry! !

Although the hotel I changed to was okay, it was very embarrassing and gave the guests a very bad feeling. It was too much. This kind of basic coordination was not done well. It is not recommended for business travel