Himalayan Front Hotel by KGH Group in Pokhara

The photos displayed by the hotel are very beautiful, but the infinity pool is actually quite small. If the timing is right, you can indeed capture nice views from it.
The hotel is located halfway up the mountain. To go to the city for a meeting, you have to take a taxi, and the driver will charge over 1,000 . This is not a flaw; if you want a good view, the location might not be as convenient.
If you reserve a room of the type of the cabin in the woods, please note that this is not a formal room but a prefabricated house. You must take into account the issues of sound insulation and warmth. My friend caught a cold after staying there for one night because of the cold.
Now let's talk about the room's hygiene. As shown in the picture, the facilities are old and poorly maintained. The safe is broken. There are stains in many places in the room.
Finally, let's talk about the service. The front desk staff were quite friendly when we checked in. However, when we were getting ready for a bath in the evening, no hot water came out of the tap even after 30 minutes. Later, the staff found out that it was because they had forgotten to open the main valve for this building. Even after the hot water was available, the temperature was still not high enough. I guess it was because the building was too far from the main building.
After a night of trouble, my friend caught a cold due to the cold. So I negotiated with the hotel front desk to cancel the reservation for the second night. The staff said they agreed, but they needed to contact Trip.com. We left the hotel because my friend was already very weak and didn't want to stay in a cold room at night. We contacted Trip.com. After Trip.com contacted the hotel, they said the hotel didn't agree to refund and they had no effective measures to control the hotel, so we could only accept this result.
If they didn't agree to refund at the beginning, we would respect the rules, but they agreed at first and then didn't agree after we left. This shouldn't be the service of a star hotel.
The name of the front desk manager is Prashant. He was arrogant from the very beginning and never cared about my friend's illness. This is not important. What matters is that he deceived us by saying that he agreed to cancel the application. I have been traveling for ten years and have visited over 40 countries. I have never complained about any hotel, from youth hostels to luxury hotels. This hotel is the one I have never seen before. The room rate is 100 dollars per night, which is relatively expensive in the local area. Is it worth it?
The above information is objective. You can make your own judgment.



很难想象这家酒店为什么有高分评价。下面就入住感受说一说。
酒店展示的照片很漂亮，但这个无边泳池实际上很小，如果时机正确，确实拍到的景色不错。
位置在半山腰，去城区开会都要打车，司机会加价到1000以上，这不是缺点，如果希望有好的景色，位置可能不那么便利。

如果你预定林间小屋这个类型的房间，请注意，这是不是正式的房间，是活动板房，你必须考虑到隔音和保暖问题。我的朋友住了一晚上被冻感冒了。

再来说说房间的卫生，如图所示，设施陈旧，维护不当。保险箱是坏的。房间很多地方有污渍。

最后来说服务，办理入住时前台人员还算热情。当我们晚上准备洗澡时，打开水龙头30分钟也没有热水，后来他们工作人员发现竟然是因为忘记把这栋楼的总阀门打开。即使后来有了热水，水的温度依旧不够，我猜测是因为距离主楼太远。

经过一晚的折腾，我的朋友冻感冒了。于是我和酒店前台商量取消第二晚的预定。工作人员说他们同意，但是需要联系trip.com 。我们离开了酒店，因为朋友已经很虚弱，不希望晚上再住在很冷的房间里。我们联系了trip.com，trip. com 联系酒店后说酒店不同意退款，且他们对酒店没有任何有效的制约措施，只能让我们接受这个结果。
如果一开始不同意退款，我们尊重规则，但是一开始同意，后来在我们离开后又不同意，这不应该是一家星级酒店应有的服务。

前台经理的名字是Prashant，自始至终态度傲慢，从未关心过我朋友的病情。这不重要，重要的是他欺骗我们说同意取消申请。
我旅行十年，去过40多个国家，从青年旅舍，到奢华酒店，从没投诉过任何酒店，这家酒店是我从没有看到过的。每晚100美元的房价，在当地算是比较贵的，是否值得？

以上的信息客观，大家可以自行判断。