Molendal in Arnhem

Choose an other hotel. No value for money. Unfriendly person werving breakfast

The service at Hotel Molendal was highly unsatisfactory. We were sold something different from what we received, and the actual experience did not justify the price of 142€ per night. The presence of ongoing construction work right outside our window, undisclosed until check-in, significantly impacted our privacy and peace.

In the morning, we were unpleasantly awakened at 8 am by the noise of construction work and the workers' radio, further diminishing our peace and privacy. The worker's direct view into our room added to the overall discomfort (see photos).

The crucial information about the construction work, which affected our comfort, was hidden in an automated booking confirmation email sent in Dutch, a language we couldn't understand as non-locals. Despite our efforts to express dissatisfaction and request a discount, both directly with the property and through Booking.com customer service, the property refused to compensate us for the inconveniences faced.

142€ is a substantial amount, making our planned vacation at Hotel Molendal a rare and special occasion for us. The rooms, advertised as luxurious and comfortable, failed to deliver the expected relaxing and beautiful experience.

This experience not only marked the worst customer service I've encountered in years but also ironically stands as the most expensive stay I've ever booked. For a property in this price class, prioritizing customer satisfaction should be paramount. Instead, we left feeling cheated, ripped off, and profoundly disappointed. I cannot recommend this property and advise those seeking a pleasant experience to choose an alternative.

Cosy, lovely place with clean and comfortable rooms. Breakfast staff destroys welcoming atmosphere with horrible service - very unfortunate.

I am unable to comment on the quality of the lodgings, only the booking process, so this review relates only to the service I received in subsequent communication with the hotel.

I endeavoured to book a twin room (two single beds) via Booking.com. This was successful and the reservation was made.

I then sought advice from the hotel as to whether they could assist with secure overnight storage of two bikes as we were undertaking a bike tour.

The hotel declined my request for two single beds even though that option was provided during the booking process and the reservation went through okay. Further, the hotel advised (quite abruptly) that they cannot provide overnight storage for two bikes, did not offer any possible options in the area, and then suggested I should cancel. Pretty poor show all round.

The service at Hotel Molendal was highly unsatisfactory. We were sold something different from what we received, and the actual experience did not justify the price of 142€ per night. The presence of ongoing construction work right outside our window, undisclosed until check-in, significantly impacted our privacy and peace. In the morning, we were unpleasantly awakened at 8 am by the noise of construction work and the workers' radio, further diminishing our peace and privacy. The worker's direct view into our room added to the overall discomfort (see photos). The crucial information about the construction work, which affected our comfort, was hidden in an automated booking confirmation email sent in Dutch, a language we couldn't understand as non-locals. Despite our efforts to express dissatisfaction and request a discount, both directly with the property and through *********** customer service, the property refused to compensate us for the inconveniences faced. 142€ is a substantial amount, making our planned vacation at Hotel Molendal a rare and special occasion for us. The rooms, advertised as luxurious and comfortable, failed to deliver the expected relaxing and beautiful experience. This experience not only marked the worst customer service I've encountered in years but also ironically stands as the most expensive stay I've ever booked. For a property in this price class, prioritizing customer satisfaction should be paramount. Instead, we left feeling cheated, ripped off, and profoundly disappointed. I cannot recommend this property and advise those seeking a pleasant experience to choose an alternative.