The Concert Hotel in Amsterdam

Unfortunately, despite the welcoming staff and the great deal in terms of price and location, our room was dirty, and we found a couple of carpet beetles. Although our stay was short, the staff did not take any action or offer any commercial gesture, and they tried to divert the subject. While it's possible for these pests to come in from outside through the windows, our inspection of the mattress and under the bed frame revealed dust, remnants of previous food crusts on the floor, and an old unmaintened carpet accross the building of which create a welcoming environment for such pests. As a result, I had to discard my expensive travel bag because it couldn't be washed at high temperatures, which is necessary to eliminate these pests and prevent them from infesting my home.
The hotel's response was to deny the presence of the bugs (please see pictures) and then claim that because I didn't report it immediately, they wouldn't do anything. Well, I only stayed for two days with a very tight schedule, and we identified the bugs from pictures during our journey back home when I finally had a bit of time to research. The after-care service was awful.I also wanted to use the trip.com chat for all communications to be stored.

The friendliness of the staff only came after I complained to the Trip.com booking app!
They changed practically all the reception staff for the two nights I booked. I stayed at the hotel with my family for 8 nights, the last two of which were booked through Trip.com!
The breakfast is very good.
The cleanliness and comfort, especially of the bed, leave something to be desired.
I wouldn't return.
But I would like to thank the Trip.com booking app and also the new staff who arrived at the reception in the morning and started treating us with greater cordiality and friendliness.