DoubleTree by Hilton Rotterdam Centre Hotel in Rotterdam

They made me feel all europeans are the same way: angry,rude,intolerant and impatient. We have been staying in this hotel from 2023 every summer and this review is after many times being there,but this time i want to be fair with everyone else and myself to give my last impression.This time we arrived in winter. Very poor service,this time I met 20 employees in the reception that dont care each about your problems.we froze in the cold 23C rooms they said its netherland rule that 23 is the max air cinditioning(not true because my previous and next one was 30C). Literally,cold air was coming out in the rooms in -2 weather of outside.Careless about guests,careless about guest wants and needs. From the deli restaurant to the reception. I cant even start on their restaurant's personel.. anyways, my mom who was not allowed to be sick because of her health conditions,got cold. 3 people with me got sick including my 2 year old because of the coldness and cold air coming out of the ventilator.i talked with them politely every morning and evening and kept saying it is what it is. The next thing is the manager that shows up the last day and says noone has told me about your problem. And then I told her so what do i do? Should i get lost and leave or u'll refund me? She says I didnt suggest that but if u want i'll turn off from the system. Which means double cold! After 10 minutes of replying to me with "i have no solution" she sends me keys to another room. So why you couldnt suggest this at the first place i commented?

Secondly,check in internationally in hilton is 12,they call me at 11 saying u should know checkout is at 11 and we dont care if you knew or not. They make you feel like you had no other option but to choice their hotel. Thats how they are trained -i guess- because then why would all have mutual attitude?

I am very disappointed at their manners and attitude of every 20 employee at the reception I saw except one that her name was Celia(If im not wrong) that tried to help but couldnt and i never saw her again. I am at a hotel now where the air inside the room is 30C and quiet hot. I never understood why Netherland has different laws(as they told me) for hotel airconditioning!

Please update your services,manners,receptions and customer care.

Def not visiting again

Extremely Unsafe and Unprofessional Experience at 01:30 AM!!!!
I stayed at the DoubleTree Hilton and had one of the most distressing and unprofessional experiences I’ve ever encountered at a hotel. At 01:30 AM, someone knocked on my door claiming to be from reception and insisting I open the door due to a supposed “smell of smoke.” As two young women traveling alone, opening the door in the middle of the night to an unidentified man is not safe, and no prior call or warning was given.

I immediately phoned reception to verify whether they had actually sent someone. I spoke with the manager, David, who was extremely rude from the beginning. When I asked why this matter couldn’t be handled in the morning, especially at such a late hour, he abruptly ended the call.

Ten minutes later, both the man and the manager came upstairs and aggressively knocked on my door again, telling me I needed to leave the hotel immediately. There was no proper explanation, no earlier warning, and no respect for basic guest safety. David repeatedly used inappropriate language such as, “I will kick you out of my hotel because you broke the policy.” Even if a policy had been violated, this is absolutely not an acceptable or professional way to treat guests.

He ordered me to vacate the room in 15 minutes, in the middle of the night, and demanded a payment of €150, which I was willing to pay. However, due to the manager’s hostile behavior and complete lack of respect or concern for our safety, I chose instead to leave and book another hotel rather than stay one minute longer.

This experience was shocking, unsafe, and deeply unprofessional. I strongly hope the hotel reviews their staff training — especially regarding guest safety, communication, and how to handle situations respectfully.