Ibis Porto Centro Mercado Do Bolhao in Porto

For me the room is not very clean we had a problem with the sink and we report it multiple times but nobody came. Also you can feel the bed bugs bites at night 🥲

No extra pillows for the couples
And the windows are very loud and you can feel the cold wind coming even if you make sure it’s closed. You will struggle finding out how the heater is working because it’s locked and you need the reception to adjust it for you 🙂

The location is very nice and close to everything but sadly saying that the room is not very comfortable.

As a silver member we expect to have a better experience 🤷🏻‍♀️

Its like they design the rooms to annoy you maximally. The paper cups provided in the bathroom is ridiculous, they dont hold water for multiple use before going all soggy. If you try to prop up your toothbrush in it, it falls off balance immedaitely. I threw my paper cups away and they didnt even restocked new ones. Not quite eco friendly when a cheap plastic cup will suffice. the shower room is also designed poorly, with such huge opening water will def splash everywhere. (youll find out soon enough)
The paperbag in the dustbins dont even fit properly and they cant close. The mattress are thin but at least clean and comfy. The towels are really thin as if its disposable. When it rains the droplets make really loud noises against the window, not sure if this is fixable but it can annoy some people.
At breakfast to my horror they serve rotten fruits on display. (refer pic) I mean are we rationing like the plague is back? All their offering was also mediocre or below avg. Last but not least during check in at night, there was no welcoming smile, its as if they dread their job and hated being there. Overall after staying at another3 star hotel in Lisbon (holiday inn express) the difference is like night and day. For the same price i would recommend u find another option.

Very disappointed service. 
No housekeeping for 2 days in a row!
Had requested for housekeeping in the evening after we found out no one had cleaned our room when we returne, but was told the team had gone. Only had our towels replaced and not even help us to empty the bin for the first night. 
Second night when we returned to room with the same situation, had to report to the staff again.  
Really not recommend this hotel. 
Also, not convenient as there is no water kettle in room.