Baltschug Kempinski Moscow Hotel

+ The view is great, truly one of the highlights of the stay. • The staff are generally helpful and kind. • A gentleman at the reception (I unfortunately forgot his name) was especially thoughtful, caring, and genuinely tried to help. He even joked during checkout that he would clean the room himself if I ever returned, which I appreciated.
- Despite these positives, the cleanliness of the room was very disappointing—especially for a 5-star hotel. • When I checked in, the room was clean. However, after eating, I dropped a few crumbs on the floor. Those same crumbs stayed there for three days, which made it clear that the carpet was never vacuumed. • The windows and tables were never wiped during my stay. • The cups were not replaced at all; I had to call and request new ones myself. • When I informed the reception on my third day, they only sent someone to change the cups and bring water—not to clean the room. • Proper cleaning wasn’t done until the next morning, and even then, it was not deep or thorough. • Comparing this experience to my previous stays, I had just stayed in three different 4-star hotels, and all of them had significantly better cleaning standards than this 5-star property.