Saint Ten Hotel in Belgrade

I have stayed at this hotel many times before. I can honestly say. Last weekend will be my last time staying in this hotel. The people who work there seem be great. I had one weekend for rest and I stayed in room 501. The whole night there was banging on the walls. Doors slamming and I had to go down at the reception to ask to stop the NOISE. I used to like this place but I will find a better option in Belgrade. NOT this anymore.

Not worth it!!!
For a 5 star hotel, I can say that only the staff is on that level!
Too expensive for what we receive, too dark everywhere, bad food in the restaurant (Michelin star, not possible to be real...), the breakfast was the real joke.... Also for parking in garage costs additional 35€ per day... amazing! We paid 500€ for just a day and was really for nothing! Don't recommend to anyone!

We stayed at the Saint Ten Hotel in Belgrade from December 30 to January 2, for a total amount of 807 € for 3 nights.

While the hotel is well located and visually pleasant, the overall experience does not reflect the price level nor the premium positioning claimed. The value for money is clearly disappointing.

First, we contacted the reception to arrange a taxi to the Metropole Palace Hotel, located approximately 4 minutes away by car. We were informed that no taxis were available and were offered the hotel taxi for 50 €. Being already late and believing there was no alternative, we accepted. However, immediately upon exiting the hotel street, several taxis were waiting for customers. For comparison, the return journey between the Metropole Palace Hotel and the Saint Ten Hotel cost 10 € with a taxi. Charging 50 € for the same very short trip leaves a clear and undeniable feeling of abuse of trust towards hotel guests.

Second, there was no iron in the room. At this price point, such basic equipment should be a standard expectation.

In addition, a very uncomfortable situation occurred during our stay when my wife, who understands the local language, clearly understood members of the staff expressing that they did not wish to serve tourists, including us. This deeply affected our feeling of being respected and genuinely welcomed as guests.

Taken individually, these points might appear minor. Taken together, they highlight a clear misalignment between the price paid and the level of service actually delivered. For this rate, the experience is simply far too expensive for what it offers. This is regrettable, as with greater transparency, professionalism and a genuine customer-oriented mindset, the stay could have met very different standards.