Les Lauriers Eco Hotel in Anse Volbert Village

Before we start, the following review is of course subjective. Furthermore our stay was good, but in the end there were a few reasons, why we can only give 3 stars.

1) Check In:
We had to wait minimum 30 minutes, till we were fully checked in. We got a juice, which was nice. But we couldn't understand, why we had to wait so long, as there was a lot of staff in the almost empty restaurant. It seems that the other staff are only there for the restaurant and not for the hotel. But when the woman for the check-in finally came, she besides also managed to get the coming people for the restaurant seated.

2) Covid-19:
Les Lauriers is a health-certified hotel. Unfortunately there were lots of guests, who didn't wear face masks. And unfortunately the hotel- and restaurant staff did not really care. Even at the buffets, no one asked these guests to wear masks.

3) Restaurant and Dinner:
The overall quality of the food is excellent. But in our opinion the service wasn't. One night there was a menu, with the option for pizza. We wanted to have a starter from the menu, a pizza as main course and the dessert from the menu. Unfortunately, we weren't allowed to eat like we wished. Instead, were asked to eat one pizza together as a starter and then we had to choose a main course from the menu. We couldn't understand, why it wasn't possible. So we asked again, but were told that pizza as a main course is not possible. As we are the paying guests and Pizza was available anyway we still can't understand that.
Furthermore there we several different waitresses at our table. But there was obviously no consultation between them. Empty glasses were not asked to be refilled again.

4) Rooms and facilities:
The room and hotel facilities were good and we liked it. In our opinion the pool could have been cleaner. There was a beautiful pool bar, but most of the time there was no staff there. Sad!

Our overall impression was, that there is no guiding thread. The management and service is a little bit chaotic. On the other side, the food was delicious and staff was friendly all the time. We hope that these information help to improve.