Hotel Rural Morvedra Nou in Ciutadella

The dining experience here was shocking. We tried both the Sunset Bar and L'espiell Bistro, and both were a mess. We waited over an hour to be seated despite having a confirmed reservation; they simply cannot manage their booking systems. The service was painfully slow, and the waiters seemed completely new and untrained—they clearly lack proper instruction for a place charging these rates. But the worst part is the food quality. Many items on the wine and food list were unavailable due to poor stock management. It's clear that the owners do not care about the daily operation of the main restaurants. We left every meal feeling ripped off and frustrated. Go eat anywhere else on the island!

Overall disappointing experience as expectations were not met considering the strong marketing through the website.
We booked The sunset experience. We were given 3 time slots and although we booked the earliest slot we were still late for the sunset as we needed to be picked up by a buggy and that take longer than expected. I would’ve appreciated more guidance during the booking so that we could arrive in a more timely manner. The sunset experience had a very limited menu so we asked if we could eat at the restaurant however that was fully booked. This also could have been notified in the booking system so we might have made a following booking weeks ago. After ordering our first wine we wanted to order another bottle, we were informed they didn’t have one at the bar so we asked if they could bring one from the restaurant. That is only when we could get the bottle. Both bottles of white wine were not chilled at all. After a couple of hours we wanted to order some more bites but when we asked we were informed the kitchen was closed. This needed to be informed beforehand so we could decide upfront! Nonetheless we tried to continue our evening to enjoy the remaining hours but we were constantly asked if we were done implying that the bar would close after us.

Considering all the time and effort put into the planning and spending a worthwhile amount of money this was truly disappointing. I hope the feedback will be taken into consideration for future customers so they won’t have to experience what we did.