AluaSun Doblemar in La Manga del Mar Menor

Our room was dirty. We had to ask for additionaly cleaning. The dishes were dirty too. Horrible. The food wasn't good. This hotel is for thousand people, it has ten floors, but only with four lifts. The pool is very small for so many people. Also a few sunbeds too. And none on the beach. The whole holiday was saved by the beautiful sea and our trips. I don't recommend.

I hope this can be seen by the Spanish tourist board about how my family and myself were treated at this hotel. The Spanish people appeared to be treated with a lot more curtesy and manners by the staff than us the people from Britain. I am a coach driver in London and I treat people as I find them treating all nationalities courteously. Any time you asked for something the answer was no straight away with no explanation. If the wrong staff is in that hotel then all you are going to get is bad reviews. The staff should be helpful, courteous and polite to everyone. My last day at the hotel we checked out of the hotel at 12 md. I went down to the bar at the pool area at 1pm to ask for a coffee for my sister and myself and the answer was “no” even though I offered to pay for them. I told the barman that he was not very obliging and quite rude, to which he replied “ see you next year” . I responded “you won’t see me next year”. He replied with “that’s good”. I went to reception and told the staff member there that the bar man was very rude and she replied “ I know”. This will not do your business or reputation any good.

Avoid this hotel at all costs. We stayed here with all of our friends and family (about 40 rooms in total) after this hotel was recommended to us. This was the nearest hotel to our wedding venue so location was ideal. We had visited the hotel in May to speak to the manager to run through everything and was reassured that they would be able to accommodate all our needs and meet our requirements. To begin with at check in, we were poorly greeted and handed our room keys to then have to swap between ourselves to accommodate the needs of the bridal party despite prior explanation of this. The staff on reception were not helpful and looked at us blankly with no assistance here. We were informed in May that the immediate family who were checking in on the first day (6 rooms) would receive a complimentary room upgrade all on the same floor - this did not happen and we were split between two floors. Secondly, on the morning of the wedding, me being the bride along with my bridesmaids were scheduled for hair and makeup 7:00am start. My sister went to reception and asked if we could bring some breakfast/ pastries up to the room in order for the bridal party to eat. We were met with a simple “no” to which we then asked for room service - again “no” with no alternative solution. This meant I had to go down to breakfast with the risk of seeing my husband to be and all family attending the wedding. I’m not sure how this hotel can be classed as four star yet has such poor customer service and does not offer room service. The room walls are extremely thin to the point you can hear someone sneeze, the food was of poor quality, leaving us to have to re-heat meals in the microwaves and the staff were ignorant and rude. The standard of customer service provided to British tourists vs Spanish tourists were worlds apart and the staff on numerous occasions turned their noses up at us and made asking questions extremely difficult. In May, we were promised that we would have an area reserved by the pool free of charge where we could have some decorations and drinks for the evening after the wedding with all of our family. However, on the day, we put minor decorations up - a small “just married” sign, some confetti, and balloons - the staff were filming the decorations and looked at us in disgust and informed us this was not allowed. I also asked for a knife to cut the remainder of our wedding cake to which I was told “no” as the cake was not from the hotel. After some back and forth, I was reluctantly provided with a knife. It seems as though there was no communication between the manager and the staff as to what promises were made. The manager Elia was informed that her staff were rude and she simply responded with “I know” with no apology or query as to why we thought so. In May we were also assured that the hotel would remain open until 12th October which would have been after all the wedding party was leaving. However, a matter of weeks before we were me

Having worked in three 5-star hotels in London, I can confidently say we would never treat guests the way we were treated here. In London, we welcome everyone equally — Spanish, English, or any other nationality. Sadly, that was not the case at AluaSun Doblemar. From what I witnessed, the way the staff treated the wedding party staying here was nothing short of disgusting. Every request they made seemed to be met with a firm “no.” The staff were outright rude — no smiles, no warmth, no basic courtesy — which is shocking for a hotel in the hospitality industry, let alone one claiming to be 4 stars. Honestly, if this hotel operated in London, they wouldn’t last long treating guests like this. They could really do with a proper mystery guest visit — though I doubt they even know what that is. Before leaving to stay at the Poseidon (which is just a 10-minute walk away and far superior), I spoke to several members of the wedding party. All of them said the same thing: they were treated terribly, which is heartbreaking given they were there to celebrate a special occasion with over 80 guests. Whether it was discrimination, ******, or simply miserable staff, I can’t say — but not a single “good morning” or smile from anyone, not even the cleaners. It’s such a shame because the location and views are beautiful, but that’s truly the only positive thing I can say. The food was another disappointment — so bad that we found ourselves reheating our meals in the microwave every day, along with other guests doing the same. In summary: rude staff, poor food, no hospitality, and a complete lack of respect for guests. Do yourself a favor and stay elsewhere — like the Poseidon, where the staff actually care and treat you like a valued guest.

We all booked to go on this holiday as my son and his fiancée were getting married. They had come over in May and spoken to the manager who had been very helpful to their needs especially on the day of the wedding when there were 5 bridesmaids and a bride to get ready. 2 months before our trip we were advised that our hotel was shutting on 5 October and not the 12th as we had been told. We were booked ed until the 9th October. Lots of phone calls , emails and stress later we reached a compromise where we would stay in the hotel until the 5th and then move to a different hotel for the remainder of our stay. Our original booking was with love holidays but we were left to sort out our own booking arrangements from the 5th to 9th October. The staff in the hotel were very rude and unhelpful. Most requests were met by the answer “no”! On the day of the wedding the hair and make up girls came at 7am so we asked if we could take some pastries up to the room so that the bride and bridesmaids could have something to eat. We were told “no”. We then asked if we could have room service and were also told no! despite the fact we were “ all inclusive”. Most of the staff were rude and when my husband we to reception to tell them that the man serving at the bar was very rude, her reply was “I know”. There is no kettle in the rooms which is very unusual in this day and age. The good in the canteen was all lukewarm at best and everything had to be microwaved to make it edible. I would never recommend this hotel to anyone. I have never had such a bad experience in any hotel in my life. This hotel does not deserve 1 star . If you want a bad expert very rude staff this is the hotel for you

Very poor service in reception ( lady -I guess she was the manager or senior member) Luck off staff in restaurant as is very busy . I Had no clean table few times I had to clean the table myself… Very nice breakfast, although the lunch and dinner is not ☹️very plain food - did not like it at all . Make no sens to have all inclusive as is not worth it … If you choose this hotel go for bed and breakfast only . Place full of old people and I guess is nice for them ,they have lots of fun and they look like they enjoy very much ! Hotel is very clean which is a massive bonus Would not recommend for young people at all