Gran Hotel Nagari Boutique & Spa in Vigo

From the moment we arrived, the service was cold and unwelcoming. There was no genuine greeting, no sense of hospitality — staff simply stood there and answered basic questions bluntly, making us feel like an inconvenience rather than guests.

Parking costs €25 per day, which is hard to justify given the already high room rates. Even more surprising, access to the spa facilities is not included, despite the hotel being advertised as a hotel & spa. For a five-star property, you would expect at least basic access to the spa (excluding treatments) to be included as a courtesy.

What really stood out was the lack of basic attention to detail. Not even complimentary water was provided in the room — the only option was paid water from the minibar. This is something even many 2-star hotels provide as standard, and it feels unacceptable at this price point.

At checkout, the experience remained just as impersonal. No one asked how our stay was or if we enjoyed it. We were simply told the total amount due for parking and that was it.

Overall, the experience felt transactional, unfriendly, and far below five-star standards. The price is simply not justified by the service or the amenities, and we left very disappointed.

False advertising on the website. Multiple photographs of a swimming pool including advertising children’s swimming hours which is the main reason I chose the hotel. On check in, no mention of any pool restrictions, only an offer to book a spa service which I already had. Went to use the pool and told it is €25 per hour per person charge despite being guests at the hotel all week. Front desk were not helpful and said I had booked a ‘room only rate’. Usually this means that breakfast is not included - not that you cannot use the hotels amenities. Never have I stayed in a hotel advertising a pool in multiple photographs that does not include access to it. Nowhere on the website is this clearly stated except on check out where there is an option to choose a package included 1 hour of spa access per adult. Spa is not the same as pool.

Additionally, on checking in for our treatment (booked for 5 treatments total) was told that the spa is not included in the treatment and we can’t even sit by the pool and have a coffee before.

Eventually after asking to speak to the manager a couple of times, the manager came. She was not friendly and kept arguing/interrupting rather than listening to what I was saying. Eventually said we could use for 30 minutes before our treatment but continued to keep talking after about it how it wasn’t included when she could have politely offered it and left us happy guests rather than leaving feel frustrated and stressed.

For a ‘5 star’ hotel the service is poor, the staff unhelpful and you can’t turn off the lights in the bedroom without calling down to reception and getting them to turn them off for you.