Boutique Hotel Engadinerhof – A Home for Generation in Pontresina

Expensive but low quality. No parking on site, inconvenient walk to public parking. Poor room design: leaking shower, awkward sink drain, minimal amenities (no safe, no fridge), tiny shower with low ceiling. Would not recommend for solo travelers due to overall comfort and value. There are many far better options in the area Choose those unless everything else is fully booked.

I've been coming to Pontresina for 20 years. On hikes, I get to chat with visitors to the Upper Engadine and exchange ideas about their accommodations. The Engadinerhof has been described and recommended to me several times as a very friendly hotel with a personal touch. Guests have been returning to the Engadinerhof for decades. That sounded good to me; I wanted to experience it. Change of ownership in 2025. My booking: end of June 2025 for 10 days B&B in a Comfort Normal single room: a quiet room, not very noisy; however, the carpet was clearly showing signs of wear and tear and was extremely unpleasant to walk on in socks or barefoot. The bathtub had a plastic shower curtain that wrapped around your body during a warm shower. The bed was very narrow at 80 cm wide; I repeatedly pulled the covers back from the floor. From other hotels, I've experienced being able to choose a table for each meal, or being assigned a table for the entire stay, which I could change later by arrangement if necessary. At the Engadinerhof, new guests were offered a free choice of table during the welcome drink on the day of arrival. I was then assigned a table in the dining room and marked with my room number. After sitting there for a week, on the second-to-last day, I was confronted with the fact that this table had been given to other guests. I was arbitrarily moved, without speaking to me, without informing me, or asking me, without consideration of my contacts, just a: "You sit up front!" In that moment, I felt like an old, unwanted piece of furniture that had simply been pushed aside. I was deeply shocked by this treatment of me as a guest and, yes, personally, very hurt. I reacted accordingly emotionally and refused to be moved to another table. In short: The hotel management's explanation was that they wanted to make their guests happy, in this case the newcomers who had arrived as a couple. I was obviously not one of the privileged/preferential guests. The fact that the service employee didn't say anything to me was explained by a language barrier. I speak German, English, French, and understand Italian and a little Swiss German. That should be sufficient in Switzerland. I offered to leave a day early without paying for the last day - the hotel management insisted on payment for the entire reservation. Then I was offered the opportunity to choose another table - only all comparable wall tables were already occupied. At the end of the conversation, the owner gave me a choice: either apologize to the service employee (who felt insulted because I reacted emotionally), or exercise his right to refuse entry, and I had to leave, naturally paying the full amount.