El Mouradi Hammamet in Hammamet

Firstly holiday gems company we booked this through stated 5 star, thats a Lie,no its not... The official website for this hotel is a 4 star but after visiting i would definitely put it at a 3 star in European standards.
BUT i cannot fault the staff, especially in the restaurant, they are very attentive and pleasant so were the reception staff and bar staff.
I am a diabetic and coke zero was served with meals BUT pool bar said they don't have any nor water at pool bar just alcohol coffee or sugar juices so if you are diabetic you can only get sugar free in restaurant and certain bars inside.
Onmy snacks where ice cream or crepes and sandwiches were the same each afternoon spicy chopped chicken salad.
Also those with children, There is NO chips/french fries served for children at any meal times and I have a child with special needs who only eats these but when I spoke to reception the staff were very helpful and they spoke to chef and said they would serve her a plate of chips for lunch and dinner which was a relief for us. So dont be shy to ask if this is all your kids will eat they did accomodate us.
Food was ok but no butter just margarine, was a shame for a 4 star hotel. No ala cart option dining as stated on The hotel website for one night of your choice each week you stay, it states 4 restaurants... no there was only one. I think they should put a disclaimer on there website if there are seasonal changes with restaurants, as its false advertising.
From the front of the hotel it is very grand and palasial but behind the scenes its outdated and very very tired in all areas.
Wifi unless you are in the reception area is non existent even by pool you only get it if you are nearer to reception, other side of hotel you can't get any. In room I cant get any WiFi right now its connection failed.

On some of website pictures they show these different restaurants but we haven't been to them, as they are closed down. And both indoor pools were shut for repair renovation and when we had a rainy day it was a shame as we would of liked to swim indoors but again false advertising. Disclaimer on website should say if pools are closed temporarily for renovation or seasonal. We pay to stay in hotels with amenities seen on the websites and expect them to be available we would not have stayed here if we had of known the truth with restaurant options and pools being closed also disrepear of the rooms. Its all false and unfair for consumers.
Room seemed clean on the surface but don't look under the bed, also found a pin in carpet could of been painful if stepped on, cleaners came on days we requested room to be clean and made the bed ect, but so many shabby and damaged areas, enamel in bath was coming off and crack in toilet seat nipped our skin we have spoken to staff to get replaced and a man did come and replace, also our bath plug went missing one day after cleaners had been in but again we told reception and one was brought up to room. Cracks in tiles walls heavily damaged in areas. Very poor patch up repairs in bathrooms made it look like a 2 star hotel. This isnt what is expected from a 4 star hotel.
I understand hotel owners are coming out of a very hard time with covid and no tourists have been coming so have had no investment to renovate anywhere but at least lower the star rating so people can not be duped into thinking the quality they are getting is higher standards than that you now have to offer
Sadly the shabby areas behind the grand frontage let the whole hotel down.
But again I will say all staff were very hard working and animation team work very hard for the hotel.
But please dont expect European 4/5 star standards.

The rooms were clean and comfortable, and the pool was great - I especially liked the joined pools with El Manzah. Entertainment was okay. Food was fine but breakfast got very repetitive. Some staff were friendly, but others not so much and service seemed better for European guests. Overall, a decent stay if you mainly want to relax and enjoy the pool. and the location is very good and walkable.