Hammamet Garden Resort and Spa in Hammamet

When I was on Holiday in Tunisia, staying in the Hammamet Garden Hotel. A man named Ayman was harassing my 14 year old teenage daughter. My daughter only informed me of this when we arrived home otherwise I would have taken action whilst still in the Country. I feel very upset about this that we paid hard earned money for our summer holiday and the so called head of entertainment named Atman, has done this to my daughter. I hope you will resolve this issue and take action so it does not happen again to any other young girls.

Female travellers of ANY age - Please beware of the Animation team at this hotel. They are so friendly and lure you in. They ask to exchange details and keep in touch. They say they want relationships with you but they are scamming multiple girls who end up sending them money after their holiday. I have uncovered this in the last 3 months. Note I have not sent money to anyone but have evidence of this happening. They are all doing this and they all know each other are doing it. I had a lovely holiday in Tunisia it is a beautiful country with lots of beautiful people but this is what is going on in this hotel with Animation!

* Beware of positive reviews staff take photos with you and then ask to post a positive review so they can get a pay rise. * The hotel doesn't deserve a 4-star rating. * Love Holidays doesn't have a representative, despite claims from MTS transfers. A guy came to the hotel saying he was from love holidays pushing trips and excursions. * Management was unhelpful and walked away from complaints, when showed photograph evidence then asked for the pictures to be deleted. * It took 5 hours to check in, when we requested via email prior for early check in. * The rooms were not like the pictures when the holiday was booked. * WiFi is only available in the lobby or bar area. People was sat outside rooms on chairs using phones. * The hotel was emailed prior to arrival to request a cot, connecting room, and early check-in, which was agreed and confirmed and was not received when we arrived. * Upon arrival at 11:30 am, four different rooms were shown, all of which had not been cleaned. * The top floor was unsuitable for a 2-year-old due to a low balcony, was not a connecting room, and was filthy. * The ground floor room was appalling and filthy and clearly had not been cleaned for a long time. * The rooms first offered were split between the top floor and the ground floor and the floors was soaking wet. * There was rust all over the shower and mirror. * The fridge was dirty and broken. * There was black mold in the bathroom and a black, dirty shower curtain. * Complaints to the hotel management were ignored it was difficult to see the actual manager of the hotel. * We was shown several unacceptable and filthy rooms were shown upon arrival. * The ground floor room was filthy and hadn't been cleaned in a long time. * Only 2 rooms were provided to our party of 10 after 5 hours, despite booking 3. * The first cot arrived on the 3rd night and was not safe. The next day at 10pm we received another cot which was also unsafe and not a suitable height for the age of the child. * The baby fell out of the cot and had to be taken to the medical center bust her lip and nose. * Male entertainment team members made sexual advances to young teenage girls. We made complaints and the staff are still working. * Staff from fruit stand constantly trying to kiss young baby and pull her out of her pram while she was strapped in after being told multiple times no and took pictures of her. * Staff members drink on the job. * One animation team member was sacked for being drunk and face planted to floor infront of my teenage children. * There's a high turnover of animation team members, 1st week was full of activities 2nd week went downhill due to lack of animation staff. * Cockroaches were found dead in the swimming pool. * Our party experienced stomach upsets. * The swimming pools are not cleaned properly and were cloudy. * There was poo in the pool on the first day. * The rooms were still not up to standard we just had

* Beware of positive reviews staff take photos with you and then ask to post a positive review so they can get a pay rise. * The hotel doesn't deserve a 4-star rating. * Love Holidays doesn't have a representative, despite claims from MTS transfers. A guy came to the hotel saying he was from love holidays pushing trips and excursions. * Management was unhelpful and walked away from complaints, when showed photograph evidence then asked for the pictures to be deleted. * It took 5 hours to check in, when we requested via email prior for early check in. * The rooms were not like the pictures when the holiday was booked. * WiFi is only available in the lobby or bar area. People was sat outside rooms on chairs using phones. * The hotel was emailed prior to arrival to request a cot, connecting room, and early check-in, which was agreed and confirmed and was not received when we arrived. * Upon arrival at 11:30 am, four different rooms were shown, all of which had not been cleaned. * The top floor was unsuitable for a 2-year-old due to a low balcony, was not a connecting room, and was filthy. * The ground floor room was appalling and filthy and clearly had not been cleaned for a long time. * The rooms first offered were split between the top floor and the ground floor and the floors was soaking wet. * There was rust all over the shower and mirror. * The fridge was dirty and broken. * There was black mold in the bathroom and a black, dirty shower curtain. * Complaints to the hotel management were ignored it was difficult to see the actual manager of the hotel. * We was shown several unacceptable and filthy rooms were shown upon arrival. * The ground floor room was filthy and hadn't been cleaned in a long time. * Only 2 rooms were provided to our party of 10 after 5 hours, despite booking 3. * The first cot arrived on the 3rd night and was not safe. The next day at 10pm we received another cot which was also unsafe and not a suitable height for the age of the child. * The baby fell out of the cot and had to be taken to the medical center bust her lip and nose. * Male entertainment team members made sexual advances to young teenage girls. We made complaints and the staff are still working. * Staff from fruit stand constantly trying to kiss young baby and pull her out of her pram while she was strapped in after being told multiple times no and took pictures of her. * Staff members drink on the job. * One animation team member was sacked for being drunk and face planted to floor infront of my teenage children. * There's a high turnover of animation team members, 1st week was full of activities 2nd week went downhill due to lack of animation staff. * Cockroaches were found dead in the swimming pool. * Our party experienced stomach upsets. * The swimming pools are not cleaned properly and were cloudy. * There was poo in the pool on the first day. * The rooms were still n

The only redeeming feature of this hotel is the staff they go out of their way to help you and make you comfortable. That is what the star is for. Other than that I have nothing positive to say about this hotel. I booked it through Love Holiday and it was advertised as a 4 star hotel. This is not the case. I would say it's barely a 2 star. The hotel is very dated, barely lit. Everything about it is dark and dingy. Our room overlooked the main reception area, which was very noisy. The room we were given was one which had not been updated, and bared no resemblance to the one advertised on Love Holidays. Yhe tpilet wpuldnt flush properly. The beds were rock hard, bedding stained, furnishing very dated. There was one single electrical socket in the room. The all inclusive drinks were very limited. The pools weren't clean and the water slides were out of use, which was probably a good things as the looked like they should have been condemned. WiFi would not work in the rooms, we had to go into reception or sit in the corridor outside our room to get a signal. The gaming area and pool table had all seen much better days. The deciding factor in my decision to leave after 1 night was down to inappropriate comments made towards my by an inebriated guest who thought it was okay to be suggestive in front of my two children. As a single parent traveling with my sons for the first time I felt Vulnerable When raised with love Holidays I was advised to raise it with redeption and provide a description. I did and was told that there were a lot of handball teams in due to a tournament and they would be gone in a couple of days then I wouldn't need to worry. I was not prepared to do that, so found alternative accommodation at Sentido Phenicia Hotel and checked out within 12 hours of checking in. I have supplied some photos but honestly, they don't look as bad as it actually was.