Charm Beach Hotel - All Inclusive in Akyarlar

We stayed for 3 nights in September. Perfect time to go as beach and pool were both quiet, so no rush to sunbeds etc. However the food options were very limited and did not taste very good. The snack bar wasn't what "snack" should be, it was burger, chicken, pasta... Basically meals. None of the staff introduced themselves or went out their way to help. Glass was left around the pool area, which my partner stepped in, and when mentioned, staff were not quick or bothered to do much about it. Definitely not good value for money, especially as we've stayed in similar rated hotels and their customer service and what was offered, does not compare.

The hotel looked great at first glance, and the private beach, just a few yards away, was definitely a highlight. However, I wouldn’t say it truly deserves a 4-star rating. While the rooms were spacious, the bathrooms could have used more attention to cleanliness and maintenance. The food was okay, but it got repetitive after a few days, with the same dishes being served daily. After three days, we decided to eat out since there weren’t many vegetarian options available, which was a bit challenging for some people in our group.
Overall, it was a pleasant holiday, especially considering the price and the facilities offered.

I was at the hotel for vacation for 7 days in August 2024. At first, after we arrived,everything was great, one lady at the reception and the guy who i think it was a manager were very polite.
They give us one room even before 14pm, but for another room (we were 5 people) we wait until 15.
The staff are not speaking English, only 2 of them are speaking, so it’s hard to make conversation.
There are cats everywhere, across the tables where the guests are eating, so if someone is alergic to cats, it could get allergic reaction.
The hotel is nice, the beach and the yard beautiful,the stuff are very polite, but the rooms are outdated, the bathroom tiles on the floor were old and look very dilapidated.
The curtains were dirty, filed with black stains, like it wasn’t washed for a very long time.
When i move the drawer by the bed, i noticed greasy stains, looking like it wasn’t cleaned at all.
Definitely it doesn’t look like a 4 star hotel.
The hotel is across a mosque, so be prepared to be waken up at 5 o clock with a very loud call for prayer and 4 other prayers during the day.
The food was good and tasty, even though repetitive and often served cold.
The highlight of our stay was when my friend noticed that she was robbed 300 euros from her wallet that was placed in her suitcase.
She reported to the reception at the hotel, they first didn’t want to call the police, after we called representatives from the agency and they told to the representative to the hotel that the hotel must call the police, they call the police.
It turned out that another guests complaint to the agency the same day that were robbed also. The police suspect one of the cleaning ladies took the money, but she was not available on the phone and her accounts on a social media were deactivated.
When we asked from the hotel officials to refund the money, they tried to avoid the responsibility, and refused to refund the money, they sad we should have put our valuable stuff in the room safe and to wait the police to catch the cleaning lady.
My friends spent 4 hours with the police, giving statement, the last two hours in the police station at night. It was Very unpleasant and stressful situation for all of us that ruined our long awaited vacation. We understand that it wasn’t hotels fault, but it is hotels responsibility to make every guest feel safe.
Also, they should have warn us after we check in to put our valuable belongings in the hotel safe and that if something happens they are not responsible.
Definitely wan’t go another time in this hotel.