Richmond Pamukkale Thermal in Pamukkale

Everyone, please be careful. It’s better to carry your luggage yourself, or if you must rely on them, watch them closely from start to finish.

We had five suitcases, and three of them were damaged. One combination lock was completely broken, so we had no choice but to ask them to force it open. Another suitcase was shattered, and one zipper, which was originally locked onto the suitcase, was somehow dislodged due to the impact. These suitcases had been with us for a long time and had never been damaged like this before.

We even gave a tip, yet now we have to pay the price by buying new suitcases.

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Updated Review: Since the hotel claimed that my review was fake, here is a photo as proof that we were actually there. At first, we thought it was just an isolated case, so we even asked the hotel staff to help us open our luggage and gave them a 300-lira tip.

However, we later realized that out of five suitcases, three were damaged. Our tour guide reported the issue to the hotel, but their response seemed to be: “No one has proof that the hotel caused the damage.”

In the end, the tour guide returned the luggage tip to us and even offered $300 from their own pocket to compensate for the damage. But we refused because it wasn’t the guide’s responsibility. That’s all I have to say—I’ll let everyone judge for themselves. Thank you.

The hotel definitely does not live up to its five-star standard. The dining area is a major issue – the staff is unfriendly and unhelpful, and the food often lacks freshness and quality. Additionally, the facilities are not well-suited to accommodate a large number of guests. However, the thermal pools are a major highlight and truly exceptional. The housekeeping staff also deserves praise for their hard work and dedication, unlike the dining staff, who fail to meet expectations.

Terrible Experience – Do Not Stay Here
Our experience at Richmond Pamukkale Thermal Hotel was awful, and I strongly advise against staying here. Before we even arrived, we were warned about a series of incidents involving luggage being mishandled by the hotel staff, leading to damage. Unfortunately, this happened to us as well.

The bellboy was extremely rough with our luggage, and to make matters worse, there are suspicions that the store in the hotel are selling luggage. When we confronted the hotel about the issue, they refused to take any responsibility. It’s appalling to see such poor accountability from the hotel.

We felt deeply sorry for our tour guide, who offered to replace our luggage out of his own pocket, even though it wasn’t his fault. The hotel should have stepped up, but they completely washed their hands of the situation.

Save yourself the trouble and disappointment—do not come to this hotel!

UPDATE:

Due to this review, the hotel took responsibility for the damaged luggage, and I commend them for that. In the future, advising the bellboys to handle guests’ luggage with greater care could prevent such issues, saving both time and money.