Reges, a Luxury Collection Resort & Spa, Cesme in Cesme

The hotel has a great design and the room was large and comfortable. The gym is also nice. But I’ve never experienced such bad service in a "five star" hotel. Here is what you can expect: - The staff is disinterested and cold, and the hotel is staffed by young, inexperienced employees. - the Italian beach restaurant is closed, although the Marriott app and hotel website still advertises it as open. The Azure bar is closed. The Safran restaurant is closed at night (also falsely advertised as open for Italian dining). You can eat only at the 'Oasis' pool bar and restaurant for lunch and dinner. - 20 minute wait for overpriced drinks in the one open Oasis restaurant, even when only 2 other people were in the entire restaurant - No one can be found behind the front desk. We arrived at 10pm and waited 15 minutes for the only employee to finish up with another angry guest. Usually the front desk was simply abandoned. - concierge was useless and unhelpful - no one approached us on the beach asking if we wanted anything. - housekeeping failed to replace glasses, coffee pods, coffee spoons and cups for multiple days. Finally someone brought replacements after we reached someone by phone. As a platinum bonvoy member, I have stayed in many Marriot Hotels. But I have to say this one did not live up to its brand and its hotel rating.

This hotel is absolutely stunning, very comfortable and modern rooms with balcony, perfect location with direct access to the beach. Superb breakfast !
Big negative point is the staff, who really didn’t bother to show any interest in the quality of our stay. A pity given how stunning this hotel is.