Bayrak Grand Hotel in Trabzon

We had a pleasant stay. It doesn't have the best setting between some old buildings but it's a very nice place. The location is good about 30 minutes from the black sea and sumela monastery. The hotel is very new. Rooms are nice, western bathrooms and the restaurant on the 5th floor is very nice. A classic breakfast was included and we couldn't finish it. Very good meal. Service was also excellent

I had a wonderful experience with Baraa at the reception. He was very kind, respectful, and professional. His high manners and constant smile made me feel truly welcomed. He was always ready to help and went out of his way to assist with anything I needed. Baraa is a great example of excellent customer service. Thank you!

In the area close to the Sumela Monestry, a good hotel with honest staff was missing. Bayrak Grand Hotel has filled that void in the area. Breakfast was great quality in plentiful portions. The location of the hotel is outside of the City Centre, in a rural area with birds singing in the morning close to the beautiful nature of Trabzon. You can find everything you are looking for in a hotel in Bayrak Grand Hotel. Thank you for the fulfilling service, I will be back again.

We stayed at the hotel as part of the tour for only one night.

Positive: beautiful views from the room and restaurant, good tasty food. Cleanliness in the rooms and in the bathroom. There are 2 elevators.

Negative:
1. the bed was clean, but the whole impression was spoiled by the holes in the sheet, I am attaching a photo. more attention should be paid to these issues.
2. There was no Wi-Fi in the room, this was a fundamental issue, as it was necessary to contact the family abroad. The hotel staff did not try to help, they wanted to explain that the problem was with my phone. as a result, it turned out that the modem on the floor was without electricity, after turning on the modem - the Internet appeared, nobody apologize for this inconvenience.

We had two deluxe suite with king size bed, and one single bed. The rooms were clean. The furniture was new and the surface was good. But the location was in the middle of an industrial area. Nevertheless, we had a Mountain View that was amazing and the breakfast was on the fifth floor with a nice view and variety of food.

We stayed here as a family of three people on our trip to Trabzon on our return to Batumi, the hotel is spacious, clean, the rooms are fully modern and suitable for the family, the staff is especially friendly and relevant, the hotel has its own unique scent, which is very nice, especially the friend working at the reception who helped us in all matters and Ms.Ebru Aydın, who did not spare her interest and attention from us at breakfast in the morning, thanks very much, if we come again, we will definitely stop by here.

Great service, the room we got was amazing and the breakfast was awesome. Reception is helpful and the 2 girls serving breakfast are very friendly and nice to talk to. There's a SOK convenient store right below, which makes it very very convenient to get a drink or snack. However, I must mention that having a car is a necessity when staying here which I'm glad we did as the city centre is about 15 mins drive away.

The hotel is magnificent, very calm, with very kind and professional staff. It offers a very spacious, well-renovated, clean room with everything you need! I highly recommend it, especially for its great value for the price