Higina Spa Hotel in Truskavets

It was a complete  disaster from the beginning. When you see on Google  that it should be a 4 star hotel, and you pay money  as for a 4 star hotel you expect the appropriate service

1) the whole look of the hotel and place of parking looks like I came to some abounded place. It was raining and parking place was simply a place of mud and dirt

2) the whole hotel is planned by some student or amateur. The entrance looks like entrance to my grandma's country house. The passes are narrow and full of steps. In fact you can train your legs good. As anywhere you go in the hotel you will see steps. People on wheelchairs or people with with baby cart are not welcome here. You simply will not be able to enter the hotel.

3) the rooms equipped like some motel. Absolutely not comfortable. And all you get is bed. No other things to make your stay comfortable. Furniture, decoration, everything is very cheap and poor quality.

4) breakfast is another thing that really made me angry. No choice of food. You come, sit, and get one egg with two pieces of cheese. Another thing is that children under 5 years get no breakfast. Although booking was made for stay with kid, and charged for stay with kid, the breakfast for kids was not included

5) some ridiculous things in management. In order to pay for the room i need to go to the separate accounting department. No possibility to pay easily by card. Or to get drinks on the bar, you mandatory need to tell the room number. If you dont say your room number, you are not allowed to get the drink. Moreover, when you try tell the hotel manager that it is not the appropriate way of doing business, they tell you that if you don't like it, you can leave their hotel.

Really, really some very bad hotel with very bad service

Update 22/08

I see that hotel management decided that instead of calling me and managing the situation as any normal management would do, they decided to blame me. Very professional.
Nevertheless, let me answer their claims.

1) they claim that they warned about breakfast. Well, it is a lie. I attached the photos of the booking and description. It is clearly said in the booking that it is a booking for two adults and two kids with mentioning the age. In the hotel description absolutely no words about additional costs for breakfast for kids. I had no problem to pay extra money for breakfast, the problem is that the hotel makes the false description on booking and then lies that he has warned us about conditions.

2) about 4 stars . I attach the screen shot from Google. It is said 4 star hotel. I don't think that Google automatically gives stars. He just shows the information you have typed. It means that you, or your workers have put false info in the description.

3) They claim that I should have looked through the photos and find people to ask about the hotel. I think here they misunderstand who is a client, and who provides service. Isn't it that the hotel as a service provider should warn about any "special things" in their hotel? Isn't that by default the hotel is meant to provide comfort for the stay? Or I should every time I book the hotel write to administrator "Is your entrance door is more than 80 cm wide?", or "how many steps should I climb to reach your reception"?
4) again about breakfast. Nobody offered any choice of meals that morning. The truth can be simply checked - take the video from your cameras, and explain why all people that morning received the same plate  with one egg, three small pieces of cheese, and three small pieces of meat.
5) about two pepsi at the bar. The fridge with drinks was standing away from the bar. And i warned first that i will take two pepsi, and asked to give a bill for those drinks. And yes, I did say that in normal hotels, usually management doesn't close the fridge for customers. And this is what I did minutes after in hotel 365, I came to fridge, took two pepsi, brought it bar and payed. And nobody asked me fpr mandatory room number, or blood test.

I'm glad that you wrote a response, as anybody can see how unprofessional you are

Reservations do not work correctly!
We booked a room 2 weeks before the trip, the website posted a message that the room is booked, after that no one called back and did not contact us. Before the trip we decided to call and clarify whether everything is all right, the hotel staff told us that our reservation is gone.
How can we know that something is wrong if no one even contacted us?!
It is good that we found out before the trip and not when we were there.