Super 8 Phoenix Metro North in Phoenix

Nasty hotel ever left that same night ask for refund which they said yes no it still change my acount for a week and they blocked my number , and im driving their tomorrow to confront them , about the scam/ theft operation they are running

When I stayed here I was immediately offended by the external appearance, homeless ppl and drugs everywhere in the parking lot. I get to my room, there’s no lock on the door at all, literally no need for a key…and you can see shoe prints on the door where it’s been kicked in before. There were no pillows; no blankets, no sheets. Dead roaches all over the floor and sink countertop. There was no television, but there was a remote. Mold all in the bathroom, and a soiled toilet that had also not been flushed. I went back to the front desk and asked for a refund and was refused. I had to get corporate to give me a refund. Avoid this hotel even if you have nowhere else to go.

Place was dirty and full of sketchy people in the parking lot. Very scary area. Room was gross and barely cleaned. First room we got was a smoking room and had brown handprint on the bathroom wall. They charged us $20 a night extra for a non-smoking room, which was also dirty. Couldn't walk barefoot or my feet would be black. Door lock only locked if you put it in the right position. Better get to your room before nightfall or you'll probably get murdered.

Hotel was clean enough and had a laundry, ice etc. No water provided in rooms but coffee and water in reception. Our room was in a separate.block. The biggest nuisance was nonleft luggage facility. We were keen to enjoy our last morning before heading to the airport. Our departure time was 11.45 but the hotel would.jot allow a 45 minute extension for one of our rooms for an improvised bag store. Consequently my last morning was spent watching a pile of luggage in reception whilst the rest of the team did Bearzona and downtown. Absolutely shocking intransigence. Plenty of hotels in Flagstaff, will pick another next time.

Neighborhood is completely filled with homeless tents, garbage on the streets and panhandlers all around the site! Lobby is closed, and all check ins forced into the "Night Checking" cage. 10 people waiting in line at 3 PM for checkin and the staff member hangs a sign on the window "Back in 30 minutes", goes to the back office and is seen just hanging around and chatting with someone else in the office... "Cage" smells like urine... Changed my mind, coulnd't even "cancel" my reservation this late so I just chose to leave and find something else last minute!

If you like smelling like a dirty ashtray and you like *********** then this is the place for you! Even the "non smoking " room smelled like a dirty ashtray. Also keep an eye on your car because it may be used for a romantic interlude between your local *********** and "Toots" the **********

Whoever owns this hotel has to know the maintenance problems- roaches, plaster falling of the walls. The owner can do alit to improve the experience of a guest by doing things that cost nothing. Like hire front desk clerks that smile when you walk in the lobby, and want the guest to have a great stay. Checking in to this hotel was horrible and unfriendly. I imagine the desk clerk is dealing with so many complaints they don't have the ability to smile and be friendly. If the front desk is encased in protective glass, that says the employees are not safe, so how does that make a guest feel safe staying here. I appreciate the gate to park if my car and belongings are in jeopardy by staying here, but it also made me feel unsafe. An exterminator is definitely needed at this property because the roaches kept coming . I do applaud whoever cleaned my room 242 12/6/2023. The room was immaculate, and the owner better give the room attendant the praise they deserve. Thus neighborhood feels unsafe and the police department should step up because businesses like this can't survive in an unsafe neighborhood.

This hotel was a nightmare. Filthy. Cockroaches in bed. Locks busted, TV ripped out of the wall. The most disgusted place I ever saw! Area was infested with homeless people, yhey looked like junkies.

I would give it a negative 10 stars. The worst place I have ever stayed at. The first room I was put in the TV was missing so I asked to be put in another room. They gave me a different room and that one had somebody else is cloth on the bed. They gave me another room and the TV was smashed and window was cracked. There were homeless people everywhere and sleeping under the stairwell doing *****. My door was kicked in and did not close right. The sprinkler head was taped over and the light in the bathroom was falling out of the ceiling. I found cockroaches and said something to the office and the response I got was “ this is Phoenix”. I had people knocking on my door at different times of day. Stay strapped to protect yourself. They would not cancel or give me a refund. So I spent good money to stay in a CRAP hole.