Hyatt Place Phoenix North in Phoenix

We've stayed at Hyatt properties before and considered it a good brand. This property shredded that impression and we likely won't stay at a Hyatt again with so many other choices. We were in town for just one night for a concert and were glad it was just the one night, if we'd planned to be in town longer we'd have changed hotels. Starting with check-in, where the desk staff and even the manager could not find confirmation that our stay was already paid for, even though I had my receipt. They said they hadn't received payment through the third party (trip.com) I'd booked the room with weeks ago. The manager was surly about it, though he apologized when, some 15-20 minutes later they finally confirmed payment had been received. The room was just shabby, things falling apart and worn out. The drain was clogged in the bathtub so we were standing in 8 inches of water and it took a half hour to drain. No blankets on the bed, just a sheet and a thin throw over that, about the same weight as a sheet, the bed was lumpy and uncomfortable, and the freeway noise didnt' help. Breakfast was included but not served until 7AM on the weekends. They had a lot of options - at first - but quickly ran out of yogurt, fresh fruit, scrambled eggs, syrup, and even coffee. We were told it would be replenished but after almost a half hour we just left and found a restaurant on the road. I'd expect this from a $100 a night Motel 6, but this is Hyatt and the room was over $200. Never again.

The experience is extremely bad, the facilities are outdated, and the mattress is beyond description!