Extended Stay America Suites Phoenix Scottsdale in Scottsdale

I selected this extended stay based on the location- it is in a great area. But that’s about as great as it gets. Our shower was not clean upon entering the room, there was a ton of hair on all walls of the shower. There is no way someone could miss the amount of hair that was in the shower. The carpet in our room looked dirty as well/not thoroughly cleaned. The “breakfast” was an absolute joke. They didn’t even have cups of water for customers (only scalding water for instant oatmeal/tea). Their “breakfast” consists of granola bars and individually wrapped muffins. There is no hot breakfast, unless you count hot water and hot coffee as a hot breakfast.

This place is terrible and gross.

My room was dirty and had stains on the carpet. Soap scum wasn't cleaned up from the last resident in the shower.

The entire room was generally unclean and in a state of disrepair.

The dishes and cups set up that I requested from the front desk were dirty.

I left.

Worst hotel/motel experience. Super dirty rooms including the sheets, and full with cockroaches, horrible staff member and customer service. don't pay them in advance. When I first arrived room's toilets were already clogged. They moved me to another room, Couldn't sleep well because the refrigerator made loud noises there. Both rooms had bad smell in them. Staff member Omar identified as the manager (he isn't), refused to transfer me to another room and said that the only solution for me is to disconnect the refrigerator or just leave and get a refund. His voice was shaky and it seems that he's in some kind of a fight or flight mode although I was stating my criticism in a very calm and polite way. I stayed because I had a business meeting scheduled for that hour. Next morning I woke up to see cockroaches in the room. Omar didn't want to address it. He offered me to leave and get a refund again. I didn't get the refund until now (more than a month after) because the front desk don't answer the calls from AGODA. The cheapest motels in my trip to India were much cleaner than that. If you have any standards don't go there, If you don't - just sleep in your car..

Rooms are completely infested with cockroaches the amount of bites I have is insane and the amount of traps I’ve had to buy is disgusting, and with all the money stolen from me by this hotel, it’s insanely frustrating to have had to purchase my own traps and sprays, have them barley work because of the sheer volume of roaches, and have hundreds of dollars stolen. If you’re not prepared to be $500+ in the hole find a different hotel.
The majority of the staff are competent, nice people but definitely not everyone, over night and morning staff are great.
The money from the days I had pre-paid for had not been returned to my card when I checked out early contrary to what I was told at the start of my stay, not only that but days after I check out, my card is charged $100+ with absolutely no notice being made to me of any kind. I was gonna let the pre paid days be, but the egregious fraud is too much, especially considering the consistent theft, I severely wouldn’t recommend staying here unless you really REALLY like being on the phone with your bank, as well as not being able to access the money in your account fairly often with related fraud issues even after you’re checked out.