Sonesta Simply Suites Garden Grove Anaheim in Anaheim

poor management. if you need an extended stay, it's fine. however, don't stay longer than a few weeks because management will start to target and harass you over trivialities, i.e. 1. threaten to tow vehicle for not displaying a parking pass in the correct position (illegal if carried out btw, i paid in full up front don't let them bully you about this: they can't legally tow you), 2. threaten to keep deposit for emptying my own trash, 3. remove laundry from machines before completed (why you touching my stuff dude? weirdo).

seems like management here needs more work to keep them from harassing paying customers. housekeeping and desk staff were wonderful and should receive raises.

edit to respond: ya'll see how they flip it? where did i say i left trash in the hallway? all sonesta management needs to do better.

The front desk staff is super helpful and really great, however the condition of the hotel isn’t great! It constantly has an horrible smell on every hall and every floor, there’s always trash just left out and unattended for days, there’s been roaches spotted, also the a/c unit in my room started making these extremely loud noises waking me from my sleep causing me many sleepless nights! On top of having to go to the front desk on 3 different occasions because nobody would come and clean my room on the scheduled day! Maricel i think is her name and she works at the front she is super great and overall i give her 5 stars, but i can’t say the same for the hotel in general! Not to mention the laundry room only has like 2 good washers and dryers! Below i have attached pictures of my comforter with a huge hole in it, but this supposed to be new and cleaned sheets, this just shows the laziness of the hotel staff! Unacceptable if i could give this place negative stars i would!

Staff were amazing however the carpet in both of my rooms was beyond disgusting. Carpetnis in need of cleaning or replacement. I picked this spot as I was staying for one week and they looked like they had a nice gym with a great selection of free weights. When I got there, there wasnonly 6 in the stand. Looks likenthe rest had veen stolen snd had not been replaced.