Hilton Los Angeles North/Glendale in Glendale

Hotel room was not clean upto Hilton standards , also bathroom shower was not working , we informed housekeeping twice than someone came, he said some technical issue will be ok in sometime .waited for long , than nothing changed , me n my daughters left without having bath . Was frustrating. Informed front no intention of help or compensation as I am Hilton honours member . Kindly contact hotel and request for refund

Staying here currently for a 12 day work trip. Hotel is in a good location and has potential to maybe be a 4 star property, maybe. But They have a lot to work on though in regards to customer service….. especially the front desk. It begins though the moment you pull up to front door and inform the valet / bell staff that you will be using self parking lot instead of valet. Guy was immediately rude to me and blatantly walked off and ignored me when I asked about garage height clearance. After that, if you’re lucky you won’t have to deal with Barb at the front desk. Rude, disheveled looking woman who treated me like an idiot when I asked a simple question about my company Changing card on file for incidentals. I received an email telling me that they changed card on file. Barb said not possible and wouldn’t even look it up for me. Thanks for nothing. I’ll try again in the morning, hopefully with a staff member who doesn’t hate their job and can answer a simple question.

If you want to feel safe do NOT book this hotel. Their window doors were wide open and they are aware that they do not close or lock and they do not care. They switched me to another room with the exact same issue she told me I can leave if I’m not happy. On top of all that its filthy, dirty sheets and towels, AC did not work, key didnt work, rude front desk. I cannot believe its a 4 star someone needs to change this.

Booked what i expected to be two queen beds. Got two double beds. A/C defective on first room provided. 63 degrees and could not be turned off. Then they had no other rooms except one king for three adults. Never going back to this place. Update: the room they moved us to had defective A/Ccontrols as well: heat on all the time. Original room was 323; replacement room 1012. Both had broken A/C controls. This was the worst managed property of my CA vacation.