The Zen Hotel Palo Alto in Palo Alto

I start with the goods because its shorter. Limited cover parking. The place was clean ish, and lots of outside seating. Some rooms have an extra door to sit in there "garden area". Now for the bad. First be aware they charge for parking 10$ that is not noted on the website although there are plenty of spots MAYBE 5 cars that night overall. Most of the "garden" area plants have been removed and driplines laying all over plus none of the water features showed were working or even clean. The rooms entrances were wierd and hazardous because you have to like rock skip to make it and with bags in hand its not easy specially if your older. They made an island with pebble rocks and tiles to step on before u get to your door. We requested a handicap room which worked fine but the handicap parking spot is very difficult to fit into because its behind a building and wedged between the railing. The room looked great at a glance. Let's get into the room, the big TV we had worked fine but the remote didnt. You have to literally stand right next to the tv to make it work. The fridge was a little dirty in the sealed areas and the beds were horrible. The fold out couch what you expected. The queen bed was very low and the pillows were half sized being small, you need at least 3 of them to make one. The thermostat was hard to figure out and for the size of the room and extra counters they could have added a large mirror for getting ready. The bathroom was OK, yet the mirror for the size bathroom was very tiny. Almost 12 by 24inch when there is clearly enough space for a larger one. The main issue in the bathroom is the horrible toilet paper and the shower, although its a walk IN shower, the doors is seals are inside the shower so any water that hits the glass will drain out onto the bathroom floor. It did this pretty much the whole time making it super slippery outside the shower and a big water mess. Being handicap its not great to deal with. Lastly the morning breakfast was, I mean what do you expect but in the pictures they show orange juice and fruit, which was never provided. All that was available was coffee with one type of cream, powder eggs, sausages, and tater tots. They had a waffle maker and some yogurt but I passed on that. I would not recommend unless they did some serious renovations